At a Glance
- Tasks: Design and lead enterprise-scale ServiceNow TSOM solutions for IT Operations.
- Company: Join a forward-thinking tech company focused on innovation and excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on digital transformation and career advancement.
- Why this job: Shape the future of IT Operations with cutting-edge technology and impactful solutions.
- Qualifications: Expertise in ServiceNow TSOM and ITOM architecture required.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced ServiceNow TSOM Architect to design and lead enterprise-scale Technology Service Operations Management (TSOM) solutions. The role involves architecting scalable IT Operations frameworks, implementing observability and AIOps capabilities, and driving operational excellence across hybrid and multi-cloud environments.
Responsibilities
- Design and implement end-to-end ServiceNow TSOM architecture aligned with enterprise IT Operations strategy.
- Lead large-scale TSOM deployments across hybrid, cloud, and on-premise environments.
- Architect solutions using:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Observability
- AIOps
- Define integration frameworks with monitoring and observability platforms.
- Ensure CMDB governance, data accuracy, and service mapping optimization.
- Implement AIOps-driven event correlation, anomaly detection, and operational automation.
- Establish governance standards, architectural best practices, and platform scalability measures.
- Collaborate with business stakeholders, IT leadership, and operations teams.
- Translate business requirements into scalable technical solutions.
- Support solution estimations, technical proposals, and pre-sales initiatives.
Qualifications
- Strong expertise in ServiceNow TSOM and ITOM architecture.
- Hands-on experience with:
- Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- CMDB
- Experience integrating monitoring tools such as:
- Splunk
- Dynatrace
- AppDynamics
- Azure Monitor
- AWS CloudWatch
- Strong understanding of AIOps and observability frameworks.
- Knowledge of hybrid cloud and enterprise infrastructure environments.
- Experience with ServiceNow governance and upgrade strategies.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving abilities.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- 5+ years of hands-on ServiceNow ITOM/TSOM architecture experience.
Preferred
- Experience in enterprise digital transformation programs.
- Exposure to cloud-native observability platforms.
- Familiarity with Agile and ITIL frameworks.
- Pre-sales and solution consulting experience.
- Knowledge of automation and orchestration tools.
- Experience working within global enterprise environments.
ServiceNow TSOM Architect in London employer: ITTRP Pvt Ltd
As a leading employer in the technology sector, we offer our ServiceNow TSOM Architects an exceptional work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring that you can thrive in your career while contributing to cutting-edge solutions in hybrid and multi-cloud environments. Located in a vibrant tech hub, we provide access to a network of industry leaders and resources that enhance both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow TSOM Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of landing that ServiceNow TSOM Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your previous TSOM projects. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to ServiceNow TSOM and ITOM architecture. Practice articulating your experience with tools like Splunk and Azure Monitor to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented folks like you. Plus, it’s a great way to ensure your application gets noticed.
We think you need these skills to ace ServiceNow TSOM Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow TSOM Architect role. Highlight your experience with ITOM, AIOps, and any relevant tools like Splunk or Dynatrace. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about TSOM and how your background makes you the perfect fit. Don’t forget to mention any successful projects you've led in hybrid or multi-cloud environments.
Showcase Your Problem-Solving Skills:In your application, be sure to highlight specific examples where you've tackled complex challenges in IT operations. We love seeing how you approach problems and come up with innovative solutions, especially in enterprise settings.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ITTRP Pvt Ltd
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow TSOM and ITOM architecture. Brush up on key features like Discovery, Service Mapping, and Event Management. Being able to discuss these in detail will show your expertise and confidence.
✨Showcase Your Integration Skills
Be prepared to talk about your experience with integrating monitoring tools like Splunk or Dynatrace. Have specific examples ready that demonstrate how you’ve successfully implemented these integrations in past projects.
✨Understand AIOps and Observability
Since AIOps and observability are crucial for this role, make sure you can explain how they work and their benefits. Discuss any hands-on experience you have with these frameworks to highlight your practical knowledge.
✨Communicate Effectively with Stakeholders
Strong communication skills are essential. Practice articulating complex technical concepts in a way that’s easy for non-technical stakeholders to understand. This will help you demonstrate your ability to collaborate effectively across teams.
