At a Glance
- Tasks: Lead large-scale ServiceNow delivery programs in telecom and drive enterprise transformation initiatives.
- Company: Join a forward-thinking telecom company focused on innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Ideal for those looking to advance their career in a fast-paced, hybrid setting.
- Why this job: Make a significant impact by leading transformative projects in a dynamic environment.
- Qualifications: Proven experience in ServiceNow delivery and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
We are hiring an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The role requires expertise in ServiceNow delivery, service assurance, stakeholder management, and enterprise transformation initiatives. The ideal candidate will drive strategic program delivery while managing cross-functional teams and ensuring operational excellence.
Responsibilities
- Lead end-to-end ServiceNow delivery programs within telecom environments
- Manage enterprise ITSM and service assurance transformation initiatives
- Collaborate with technical, operational, and business stakeholders
- Oversee project delivery timelines, risks, and governance activities
- Drive process improvements and operational efficiency initiatives
- Manage delivery teams and ensure successful program execution
- Support stakeholder communication and executive reporting
- Ensure alignment with business objectives and compliance standards
Skills
- Strong experience with ServiceNow platform delivery
- Experience in telecom or enterprise service assurance programs
- Knowledge of Remedy and ITSM frameworks
- Strong leadership and stakeholder management skills
- Experience managing enterprise transformation programs
- Strong communication, governance, and delivery management capabilities
- Ability to work in hybrid and fast‑paced delivery environments
Preferred
- ITIL certification or ServiceNow certifications
- Experience managing telecom digital transformation programs
- Knowledge of enterprise operational support systems
- Experience handling global or large‑scale delivery teams
- Strong strategic planning and vendor management experience
- Bachelor’s degree in IT, Computer Science, Engineering, or related field
- 5+ years of IT service delivery or program management experience
ServiceNow Delivery Director - Telecom Programs in London employer: ITTRP Pvt Ltd
Join a forward-thinking company that values innovation and excellence in the telecom sector. As a ServiceNow Delivery Director, you will thrive in a dynamic work culture that prioritises collaboration and professional growth, offering extensive opportunities for career advancement and skill development. With a focus on operational efficiency and strategic program delivery, this role provides a unique chance to make a significant impact while working alongside industry leaders in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Delivery Director - Telecom Programs in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and ITSM space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a LinkedIn profile that highlights your ServiceNow delivery projects and achievements. Use specific metrics to demonstrate your impact in previous roles – numbers speak volumes!
✨Tip Number 3
Prepare for interviews by brushing up on your stakeholder management skills. Be ready to discuss how you’ve successfully led cross-functional teams and managed enterprise transformation initiatives. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job postings and make sure your application reflects your passion for driving operational excellence in telecom programs.
We think you need these skills to ace ServiceNow Delivery Director - Telecom Programs in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Delivery Director role. Highlight your experience in telecom and enterprise service management, and don’t forget to showcase your leadership skills and any relevant certifications.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects where you’ve led successful ServiceNow delivery or transformation initiatives, and how they align with our goals at StudySmarter.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in managing stakeholders. We want to see examples of how you've collaborated with technical and business teams to drive program success. This is key for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at ITTRP Pvt Ltd
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific projects where you've successfully delivered ServiceNow solutions, especially in telecom environments. Highlight your understanding of ITSM frameworks and how they apply to enterprise service assurance.
✨Showcase Your Leadership Skills
As a Delivery Director, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've managed cross-functional teams and driven strategic program delivery. Think about times when you’ve improved operational efficiency or navigated complex stakeholder relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice articulating how you would handle project delivery timelines, risks, and governance activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Business Objectives
Be ready to discuss how your past experiences align with the company's business objectives. Research the company’s current initiatives and think about how your skills in managing enterprise transformation programs can contribute to their goals. This shows that you’re not just a fit for the role, but also for the company culture.
