At a Glance
- Tasks: Lead daily operations of Customer Service and Order Entry, ensuring top-notch service delivery.
- Company: ITT Inc., a global leader in engineered components and technology solutions.
- Benefits: Attractive benefits including medical coverage, 401K, tuition reimbursement, and generous vacation.
- Other info: Safety is a core value; we prioritise a safe workplace for all employees.
- Why this job: Join a dynamic team and make a real impact in customer service excellence.
- Qualifications: Experience in customer service management and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
About ITT
ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries.
Position Summary
The Customer Service Manager is responsible for leading the daily operations of the Customer Service and Order Entry functions, ensuring exceptional service delivery and efficient order management for distributors and customers. This role oversees all customer-facing order processing activities, including:
- Order entry
- Expedites
- Pricing and delivery inquiries
- Returns
- Credits
- Reporting
- Distributor program administration
Essential Responsibilities
- Manage daily operations of Customer Service and Order Entry
- Supervise the handling of:
- Incoming Distributor/Customer phone calls, e-mails and other communications
- Processes incoming purchase orders
- Order expedites
- Verify and issue customer credits
- Process and initiate Return Merchandise Authorizations
- Price and Delivery Inquiries
- Update standard and Special product pricing
- Basic Product Specification information / Catalog
- Order Acknowledgements
- Ship Reports
- Open Order Reports
- Computation of Distributor Discounts
- Freight Methodology
Safety is a core value at ITT. Our department managers/supervisors play a critical role in creating and maintaining a safe workplace for our employees by following all ITT safety policies and procedures and by observing employees to ensure that safety procedures are followed.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Manager, Customer Service in City of Westminster employer: ITT Inc.
ITT, Inc. is an exceptional employer located in Basingstoke, offering a dynamic work culture that fosters teamwork and continuous improvement. Employees benefit from opportunities for professional growth, a supportive environment, and the chance to engage in meaningful work that directly impacts the company's success. With a focus on compliance and customer service excellence, ITT, Inc. provides a rewarding career path for those looking to make a difference in the credit and collections field.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Service in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ITT Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ITT Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager, Customer Service in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ITT Inc.:Your cover letter is your chance to shine! Tell us why you want to work at ITT Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ITT Inc.!
How to prepare for a job interview at ITT Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
