At a Glance
- Tasks: Support multiple companies with IT needs, troubleshoot issues, and manage customer relationships.
- Company: Join a growing tech team based in Fareham, serving clients in Portsmouth and Southampton.
- Benefits: Enjoy a dynamic work environment with opportunities for learning and skill development.
- Other info: Must be able to gain basic security clearance for MOD projects.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their career in IT support.
- Qualifications: 1-2 years of IT experience, strong communication skills, and a full UK driving licence required.
The predicted salary is between 30000 - 42000 £ per year.
An opportunity has arisen for an experienced IT Support Engineer to join our growing team and support multiple companies with their IT requirements. You will be based at our offices in Fareham and may have regular visits to clients in the local area including Portsmouth and Southampton.
With a minimum of 1-2 years IT experience, you must be able to demonstrate confidence in your work and have great communication skills in person and on the phone. Working with users at all levels, you will need an ability to self-manage tasks and priorities, use initiative, remain calm under pressure and be highly organised.
You must have:
- Excellent ability to troubleshoot all manner of IT related issues and use initiative when unsure.
- Knowledge of all Microsoft Office Suites.
- Experience in Cloud Services - Office 365 & One Drive/SharePoint Online.
- Knowledge of Administering/Installing Microsoft Windows O/S Desktop/Server Support Experience.
- Good knowledge of PC hardware and components.
- Fundamental understanding of hosted environments. (Web, Virtual Server, Dedicated)
- Strong documentation and communication skills.
- Enthusiasm for learning and improving their skills and knowledge.
- A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment.
- Knowledge of working with SLAs and using support ticketing systems to ensure tickets are closed off and followed up on.
- Must be able to gain basic level security clearance for working with MOD sites and projects.
- Full UK driving license.
If you possess all the necessary skills and experience and you are interested in this position please send a CV and covering letter to careers@interprotech.co.uk. Please include some information on why you feel you would be suitable for this role along with your current salary level and expectation.
No agencies please.
IT Support Engineer 1st/2nd Line in Fareham employer: Itsupport Portsmouth
Itsupport Portsmouth is an excellent employer that values its employees by fostering a collaborative and supportive work culture. With opportunities for professional growth and development, particularly in the rapidly evolving IT landscape, employees can enhance their skills while enjoying the benefits of working in a vibrant location like Fareham, close to Portsmouth and Southampton. The company prioritises work-life balance and offers a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer 1st/2nd Line in Fareham
✨Tip Number 1
Familiarise yourself with the specific IT tools and technologies mentioned in the job description, such as Microsoft Office Suites and Cloud Services like Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlighting your ability to provide excellent customer service will resonate well with us, as we value strong communication skills and a customer-centric approach.
✨Tip Number 3
Showcase your troubleshooting skills by preparing to discuss specific IT issues you've resolved in the past. This will not only illustrate your technical abilities but also your initiative and calmness under pressure, which are crucial for this position.
✨Tip Number 4
Research our company culture and values to align your responses during the interview. Understanding what we stand for will help you articulate why you're a good fit for our team and how you can contribute to our success.
We think you need these skills to ace IT Support Engineer 1st/2nd Line in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT experience, particularly in troubleshooting, Microsoft Office, and cloud services like Office 365. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter:In your cover letter, explain why you are a great fit for the IT Support Engineer role. Mention your communication skills, ability to self-manage, and enthusiasm for learning. Be sure to include your current salary and expectations as requested.
Showcase Customer Service Skills:Since the role involves managing customer relationships, emphasise your experience in providing excellent customer service. Include examples of how you've successfully resolved issues and maintained positive client interactions.
Highlight Relevant Qualifications:If you have any certifications or training related to IT support, make sure to mention them. This could include qualifications in Microsoft technologies or experience with support ticketing systems, which are crucial for this role.
How to prepare for a job interview at Itsupport Portsmouth
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of IT issues you've resolved in the past. Highlight your problem-solving process and how you used initiative to overcome challenges, as this will demonstrate your confidence and capability.
✨Communicate Clearly and Effectively
Since you'll be working with users at all levels, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills, both verbal and written, to show that you can interact well with clients and colleagues alike.
✨Demonstrate Your Organisational Skills
Discuss how you manage your tasks and priorities, especially under pressure. Share examples of how you've successfully handled multiple responsibilities or tight deadlines, which will illustrate your ability to self-manage effectively.
✨Express Your Enthusiasm for Learning
Employers value candidates who are eager to improve their skills. Be ready to talk about any recent training, certifications, or personal projects related to IT support, particularly in areas like Cloud Services or Microsoft technologies, to show your commitment to professional growth.
