At a Glance
- Tasks: Join our vibrant kitchen team, preparing delicious Asian-inspired food daily.
- Company: itsu is a leading quick-service brand with over 80 restaurants in the UK and Belgium.
- Benefits: Earn up to £13.55 per hour, enjoy paid breaks, free lunches, and discounts for friends and family.
- Other info: We value diversity and offer a supportive environment for everyone.
- Why this job: Grow your career with us; 90% of managers started as team members!
- Qualifications: No experience needed; just bring your passion for food and teamwork.
We are itsu, the leading Asian‑inspired quick‑service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food is made fresh in every restaurant, every day, making itsu a top choice for healthy eating.
In addition to our restaurants, itsu grocery offers a range of high‑quality Asian‑inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best‑in‑class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
Apply Now
Start as a Team Member and earn up to £13.55 per hour, including an hourly bonus* and no zero‑hour contracts!
Responsibilities
- Cutting fresh fish and preparing ingredients
- Rolling maki and creating our famous itsu dishes
- Cooking with care and precision
- Maintaining the highest standards of food quality and safety
- Delivering excellent customer service with a smile
Training & Growth
No experience? No problem! We’ll teach you everything you need to know. Your training will be a mix of hands‑on learning in‑store, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine.
We pay our bonus after your initial training.
Even more – if you’re looking to grow, itsu is the place for you. 90% of our shop managers and 30% of our Academy team started as itsu team members… you could be one of them!
If you love working in a vibrant place, are restless to help your team and customers, and preparing food is your passion – apply now!
Core Qualities
- I take pride in what I do
- I care for people
- I want to grow myself & others
- I build trust around me
Benefits
- Pay every Thursday and early wage access via Wagestream
- Your breaks are paid, and your healthy lunch is on us every day
- Invite your family and friends over for a meal with a 50% discount in every itsu shop
- Enjoy 28 days of paid holidays
- With our learning programs and career progression, you can quickly earn up to £14.00 as a Team Member Pro (including hourly bonus), or £14.75 (including hourly bonus) + quarterly bonus if you become a Team Leader (with guaranteed full‑time hours)
- We pay for your sick leave and provide income & critical protection
- We care about your health – free online GP and 24/7 access to mental health therapists, and managers trained in Mental Health First Aid
- Enjoy discounts at major retailers and gym memberships
- We offer social, family and sport events
Just like you, we are very passionate about sustainability. Please check our sustainability milestones here.
No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life, and you'll always be encouraged to be your true self.
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Team Member employer: itsu
At itsu, we pride ourselves on being a vibrant and inclusive employer that values growth and development. As a Team Member at our Oxford Westgate location, you'll enjoy comprehensive training, opportunities for career advancement, and a supportive work culture that celebrates diversity and sustainability. Join us to be part of a passionate team dedicated to delivering exceptional food and service while fostering your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with itsu's values and mission. Understanding what the company stands for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Visit an itsu restaurant before your interview. This will give you a feel for the atmosphere, the food, and the customer service style, which can help you discuss your experience and enthusiasm for the role more effectively.
✨Tip Number 3
Prepare to demonstrate your passion for food and customer service. Think of examples from your past experiences, even if they are not directly related to food, that showcase your ability to care for people and work well in a team.
✨Tip Number 4
Show your eagerness to grow within the company. Since itsu promotes from within, express your interest in advancing your career and how you see yourself contributing to the team in the long run.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand itsu's values and culture. Highlight how your personal qualities align with their four key attributes: pride, care, growth, and trust in your application.
Tailor Your CV:Make sure your CV reflects any relevant experience or skills, even if they are not directly related to food preparation. Emphasise your ability to work in a team and your passion for customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to join itsu specifically and how you can contribute to their vibrant kitchen environment.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is important in any job.
How to prepare for a job interview at itsu
✨Show Your Passion for Food
Since itsu is all about delicious, healthy food, make sure to express your passion for cooking and preparing meals. Share any experiences you have, even if they are personal, to demonstrate your enthusiasm for the role.
✨Emphasise Teamwork
As a Team Member, you'll be working closely with others. Highlight your ability to work in a team, share examples of past experiences where you've collaborated successfully, and show that you care about supporting your colleagues.
✨Demonstrate Growth Mindset
itsu values personal growth, so be prepared to discuss how you want to develop your skills. Talk about your willingness to learn and adapt, and mention any specific goals you have for your career within the company.
✨Align with itsu's Values
Familiarise yourself with itsu's core qualities: pride, care, growth, and trust. During the interview, relate your own values to these qualities, showing that you are a good fit for their culture and mission.
