Team Member

Team Member

Full-Time No home office possible
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At a Glance

  • Tasks: Join our vibrant kitchen team, preparing delicious Asian-inspired food daily.
  • Company: itsu is a leading quick-service brand with over 80 restaurants in the UK and Belgium.
  • Benefits: Earn up to £13.55 per hour, enjoy paid breaks, free lunches, and discounts for friends and family.
  • Why this job: Grow your career with us; 90% of managers started as team members!
  • Qualifications: No experience needed; just bring your passion for food and teamwork.
  • Other info: We value diversity and offer a supportive environment for everyone.

Overview

Join to apply for the Team Member role at itsu

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this group and have ambitious plans for continued growth both domestically and globally. Start as a Team Member and earn up to £15.50 per hour, including an hourly bonus and NO zero hours contracts.

As a Team Member, you’ll be working in one of our stores, where you’ll be:

Responsibilities

  • Cutting fresh fish and preparing ingredients
  • Rolling maki and creating itsu dishes
  • Cooking with care and precision
  • Maintaining the highest standards of food quality and safety
  • Delivering excellent customer service with a smile

No experience? No problem! We’ll teach you everything you need to know. Your training will be a mix of in-store hands-on learning, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine.

Training and development

  • Training is hands-on in-store and via digital learning through our app and Academy
  • Bonus is paid after your initial training

If you’re looking to grow, itsu is the place for you. 90% of our shop managers and 30% of our Academy team started as itsu team members.

If you love working in a vibrant place, are restless to help your team and customers, and preparing food is your passion — apply now!

What we offer

  • Pay every Thursday and early wage access via Wagestream
  • Breaks paid and a healthy lunch provided daily
  • 50% discount for family and friends in every itsu shop
  • 28 days of paid holidays
  • Career progression opportunities with earnings up to £16.00 as a \’Team Member Pro\’ (including hourly bonus) or up to £35,000 per year + quarterly bonus as a Team Leader (with guaranteed full-time hours)
  • Paid sick leave with income protection
  • Online GP and 24/7 mental health support; managers trained in Mental Health First Aid
  • Discounts at major retailers and gym memberships
  • Social, family and sport events

We are committed to sustainability and invite you to check our milestones here: https://www.itsu.com/sustainability-sourcing/sustainability-milestones/

No matter the role, we believe in equal opportunities and a diverse team where you can be your true self.

Senioritiy level

  • Entry level

Employment type

  • Full-time

Job function

  • Management and Manufacturing

Industries

  • Food and Beverage Services

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Team Member employer: itsu

itsu is an exceptional employer that prioritises the growth and well-being of its team members in a vibrant and supportive work environment. With competitive pay, paid breaks, and a healthy lunch provided daily, employees enjoy a range of benefits including early wage access, discounts, and opportunities for career advancement, as evidenced by the success of many who started as Team Members. Join us in Aberdeen to be part of a forward-thinking company committed to sustainability and diversity, where your contributions are valued and your potential is nurtured.
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Contact Detail:

itsu Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Team Member

✨Tip Number 1

Familiarise yourself with itsu's values and mission. Understanding what the company stands for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Visit an itsu restaurant before your interview. This will give you a feel for the atmosphere, the food, and the customer service style, which can help you discuss your experience and enthusiasm for the role more effectively.

✨Tip Number 3

Prepare to demonstrate your passion for food and customer service. Think of examples from your past experiences, even if they are not directly related to food, that showcase your ability to care for people and work well in a team.

✨Tip Number 4

Show your eagerness to grow within the company. Since itsu promotes from within, express your interest in advancing your career and how you see yourself contributing to the team in the long run.

We think you need these skills to ace Team Member

Teamwork
Customer Service
Food Preparation Skills
Attention to Detail
Time Management
Communication Skills
Adaptability
Positive Attitude
Ability to Work in a Fast-Paced Environment
Basic Food Safety Knowledge
Willingness to Learn
Problem-Solving Skills
Reliability
Passion for Food

Some tips for your application 🫡

Understand the Company Culture: Before applying, take some time to understand itsu's values and culture. Highlight how your personal qualities align with their four key attributes: pride, care, growth, and trust in your application.

Tailor Your CV: Make sure your CV reflects any relevant experience or skills, even if they are not directly related to food preparation. Emphasise your ability to work in a team and your passion for customer service.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to join itsu specifically and how you can contribute to their vibrant kitchen environment.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is important in any job.

How to prepare for a job interview at itsu

✨Show Your Passion for Food

Since itsu is all about delicious, healthy food, make sure to express your passion for cooking and preparing meals. Share any experiences you have, even if they are personal, to demonstrate your enthusiasm for the role.

✨Emphasise Teamwork

As a Team Member, you'll be working closely with others. Highlight your ability to work in a team, share examples of past experiences where you've collaborated successfully, and show that you care about supporting your colleagues.

✨Demonstrate Growth Mindset

itsu values personal growth, so be prepared to discuss how you want to develop your skills. Talk about your willingness to learn and adapt, and mention any specific goals you have for your career within the company.

✨Align with itsu's Values

Familiarise yourself with itsu's core qualities: pride, care, growth, and trust. During the interview, relate your own values to these qualities, showing that you are a good fit for their culture and mission.

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