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- Tasks: Coordinate food safety systems and ensure compliance across departments.
- Company: Join itsu, a leading Asian-inspired quick-service brand with over 80 restaurants.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact on food safety and customer satisfaction in a dynamic environment.
- Qualifications: Strong understanding of food safety, excellent organisational skills, and a passion for quality.
- Other info: Be part of a team that values pride, care, and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
Role: Food Safety Coordinator
The Food Safety Coordinator plays a key role in protecting itsu’s people, customers, and brand through the smooth and efficient coordination of food safety systems, processes, and records. As the central point of contact for food safety administration, you will liaise across departments, ensure accurate documentation, track corrective actions, and provide data and insight that drive continuous improvement. You’ll also support investigations into customer complaints, ensuring trends are monitored and communicated to prevent recurrence.
Responsibilities
- Administration & Systems: Maintain accurate food safety records, databases, and documentation; ensure information is well organised, compliant, and accessible; support the menu launch initiatives and generate accurate customer data information.
- Cross-Functional Liaison: Act as the central point of contact for food safety, coordinating communication between Operations, Technical, Customer Services, and external stakeholders.
- Customer Complaint & Incident Management: Log, investigate, and track complaints and incidents (e.g. AFPs, allergens, safety issues), liaising with Customer Services and supporting timely, accurate resolutions.
- Data Analysis & Reporting: Collate, analyse, and trend data from audits, incidents, and complaints; produce clear reports and insights to inform decision-making and continuous improvement.
- Compliance Support & Training: Assist in audits, risk assessments, enforcement visits, and delivery of training; keep up to date with legislation and support ongoing improvements to safety systems.
Qualifications
- Good understanding of health & safety, food safety and their implications on the business.
- Highly organised with strong administrative and coordination skills.
- Able to build good working relationships at all levels, guiding teams and ensuring effective communication.
- A keen eye for detail, with the ability to spot trends and translate data into meaningful insight.
- Practical problem-solving and decision-making skills, supported by a good technical knowledge of food safety and compliance.
- Confident working independently, prioritising multiple tasks, and ensuring follow-up and accountability.
- Passionate about the highest possible standards, with a logical and methodical approach to your work.
- Proven risk assessment competency (H&S and Food Safety).
Itsu Qualities
- I take pride in what I do
- I genuinely care for people
- I want to grow myself & others
- I build trust around me
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Safety Coordinator employer: itsu
Contact Detail:
itsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the food safety industry, especially those who work at itsu. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of food safety regulations and trends. Show us you’re passionate about keeping our customers safe and healthy!
✨Tip Number 3
Don’t just wait for job openings; be proactive! Check our website regularly and apply directly through it. We love seeing candidates who are eager to join our team.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple way to show your appreciation and keep you fresh in our minds as we make our decision.
We think you need these skills to ace Safety Coordinator
Some tips for your application 🫡
Show Your Passion for Food Safety: When writing your application, let us know why food safety matters to you. Share any experiences or insights that highlight your commitment to maintaining high standards in food safety and health.
Be Organised and Clear: We love a well-structured application! Make sure your CV and cover letter are easy to read, with clear headings and bullet points where necessary. This shows us you’re organised and can handle the administrative side of the role.
Highlight Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past, especially related to food safety or compliance. We want to see your practical problem-solving skills in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at itsu
✨Know Your Food Safety Basics
Make sure you brush up on your knowledge of food safety regulations and best practices. Be ready to discuss how these apply to the role of a Food Safety Coordinator at itsu, as they’ll want to see that you understand the implications of health and safety in a fast-paced environment.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, prepare examples of how you've successfully managed records or coordinated projects in the past. Highlight your ability to keep information organised and compliant, as this will be crucial for maintaining food safety documentation.
✨Demonstrate Your Problem-Solving Skills
Be ready to share specific instances where you've tackled food safety issues or customer complaints. Discuss your approach to identifying trends and implementing corrective actions, as this will showcase your practical problem-solving abilities and attention to detail.
✨Build Rapport with Your Interviewers
Remember, it's not just about your qualifications; it's also about how well you connect with the team. Practice building rapport by engaging with your interviewers, asking insightful questions, and showing genuine interest in itsu’s mission and values. This will help you stand out as a candidate who truly cares.
