At a Glance
- Tasks: Lead and optimise maintenance operations across itsu's UK restaurants for efficient repairs.
- Company: Join itsu, a leading Asian-inspired quick-service brand with ambitious growth plans.
- Benefits: Enjoy flexible working, generous time off, and a competitive salary.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real impact in a fast-paced environment while supporting sustainability initiatives.
- Qualifications: Experience in maintenance leadership and strong organisational skills are key.
The predicted salary is between 36000 - 60000 £ per year.
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu (grocery) offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
As Maintenance Operations Manager, you will lead and deliver day-to-day repair and maintenance operations across itsu's UK restaurant estate, including Academy sites. Reporting to the Property Director, you will manage a small in-house team and coordinate external contractors to ensure efficient, safe, compliant, and cost-effective repairs and preventative maintenance. The role is hands-on, with a strong focus on operational execution, prioritisation, and continuous improvement.
Core Responsibilities:
- Lead and optimise repairs and maintenance activity across the UK estate, ensuring issues are resolved quickly and cost-effectively.
- Coordinate and prioritise reactive and planned maintenance work through the helpdesk function.
- Manage and support a small team of Maintenance Technicians and a Maintenance Helpdesk Coordinator.
- Manage external contractors and service providers, ensuring quality, value for money, and adherence to SLAs.
- Ensure all statutory maintenance, health and safety, and compliance requirements are met across the estate.
- Manage the repairs and maintenance budget, including cost control and forecasting.
- Coordinate and manage the annual upgrade programme and associated budget.
- Identify opportunities to improve efficiency and reduce avoidable costs.
- Support ESG initiatives through energy efficiency, water conservation, and sustainable maintenance practices.
- Provide clear reporting and insights on performance, risks, and priorities.
This is you:
- Proven experience in a maintenance or repairs leadership role within retail, hospitality, or a similarly fast-paced environment.
- Experience managing technicians, helpdesk functions, and external contractors.
- Strong working knowledge of health, safety, and statutory maintenance requirements.
- Confidence managing budgets, priorities, and competing demands.
- A practical, solutions-focused mindset with strong organisational skills.
- Clear, calm communication and the ability to work effectively with Operations teams.
- Relevant technical or maintenance qualifications are desirable, but not essential.
Perks and Benefits:
- A competitive salary.
- Flexible working, including 1 day a week from home, and up to 2 weeks a year working from abroad.
- Generous time off allowances.
Operations Maintenance Manager employer: itsu
At itsu, we pride ourselves on being a vibrant and inclusive employer that values growth and development. As a Team Member at our Oxford Westgate location, you'll enjoy comprehensive training, opportunities for career advancement, and a supportive work culture that celebrates diversity and sustainability. Join us to be part of a passionate team dedicated to delivering exceptional food and service while fostering your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Maintenance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Maintenance Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching itsu and understanding their operations. Familiarise yourself with their maintenance practices and think of ways you can contribute to their goals. Show them you’re not just another candidate; you’re the perfect fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the itsu family. Let’s get you that dream job!
We think you need these skills to ace Operations Maintenance Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Maintenance Manager role. Highlight your experience in maintenance leadership, especially in fast-paced environments like retail or hospitality. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with itsu and how you can contribute to our mission of delivering top-notch maintenance operations. Keep it engaging and relevant!
Showcase Your Achievements:When detailing your experience, don’t just list responsibilities—show us your achievements! Use specific examples of how you've improved efficiency or managed budgets effectively. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at itsu
✨Know Your Stuff
Make sure you brush up on your knowledge of maintenance operations, especially in a retail or hospitality context. Understand the specific challenges itsu faces and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Highlight your ability to coordinate with both in-house staff and external contractors, as well as how you handle prioritisation and operational execution.
✨Be Budget Savvy
Familiarise yourself with budget management principles. Be ready to discuss how you've managed budgets in previous roles, including cost control and forecasting. This will show that you can handle the financial aspects of the position effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and calmly, especially when discussing complex topics like health and safety regulations or maintenance strategies. This will demonstrate your ability to work well with operations teams.
