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- Tasks: Lead a dynamic team to ensure exceptional customer experiences and operational excellence.
- Company: Join itsu, a top Asian-inspired quick-service brand with a focus on healthy eating.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible work options.
- Why this job: Make a real impact in a fast-growing company committed to sustainability and innovation.
- Qualifications: Strong leadership skills and a passion for hospitality and quality.
- Other info: Be part of exciting team events and career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu (grocery) offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
As a General Manager, you are accountable for the success of your shop, which sits within 4 key pillars: People, Hospitality, Quality, and Profitability.
Responsibilities
- People: Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. You will focus on clear succession for all roles in store, be responsible for well-planned rotas, and manage all employee relation issues in line with our policies.
- Hospitality: Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
- Quality: You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focusing on the quality of our food your kitchen team are producing.
- Profitability: Have a strong understanding of your P&L, forecast, and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.
Benefits
- Competitive salary
- Industry leading Training and Development and encouragement to progress your career
- Private medical insurance
- Health cash plan scheme which allows you to claim cashback on dental check-ups, physiotherapy, eye tests, and much more
- Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme
- Optional Critical illness cover and life insurance
- Flexible E-Bike subscription and cycle to work scheme
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
- Company pension scheme
- An array of business events and socials throughout the year, including team days out, summer party (for the whole family), pride, and quarterly business events
Just like you, we are very passionate about sustainability.
General Manager in Manchester employer: itsu
Contact Detail:
itsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former itsu employees. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching itsu's values and culture. Show us that you understand our focus on People, Hospitality, Quality, and Profitability. Tailor your answers to reflect how you can contribute to these pillars.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in team development and customer service, as these are key for the General Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the itsu family.
We think you need these skills to ace General Manager in Manchester
Some tips for your application 🫡
Show Your Passion for People: As a General Manager, your focus will be on team development. Make sure to highlight any experience you have in leading teams and creating a collaborative atmosphere. We love seeing candidates who genuinely care about their team's growth!
Emphasise Hospitality Experience: Hospitality is key at itsu! Share examples of how you've put customers first in previous roles. We want to see your commitment to delivering an exceptional customer experience, so don’t hold back on those stories!
Demonstrate Your Understanding of Quality: Quality is non-negotiable for us. In your application, mention any relevant experience with food safety standards or operational compliance. Show us that you know how to maintain high standards in a fast-paced environment.
Be Financially Savvy: Profitability is crucial, so make sure to include any experience you have with P&L management or financial forecasting. We’re looking for someone who can think strategically about sales growth and maximising profitability!
How to prepare for a job interview at itsu
✨Know Your Numbers
As a General Manager, you'll need to have a solid grasp of P&L statements and financial performance. Before the interview, brush up on your financial acumen and be ready to discuss how you've maximised profitability in previous roles.
✨Showcase Your People Skills
This role is all about team development and creating a collaborative atmosphere. Prepare examples of how you've successfully led teams, resolved conflicts, and fostered a positive work environment. Highlight your approach to succession planning and employee relations.
✨Emphasise Customer Experience
Hospitality is key at itsu, so think about how you can demonstrate your commitment to customer care. Be ready to share specific instances where you've improved customer satisfaction or trained your team to enhance the customer experience.
✨Align with itsu's Values
Research itsu’s commitment to sustainability and quality. During the interview, express your passion for healthy eating and how you can contribute to itsu's mission. Showing that you resonate with their values will set you apart from other candidates.
