itsu is seeking a highly capable CRM and Loyalty Lead to own our loyalty and CRM strategy, delivering personalised customer experiences and measurable results across campaigns and journeys. You will partner with insight teams to uncover customer and competitor insights and translate them into strategic improvements.
The role combines strategic thinking with hands-on delivery, influencing across marketing, product and retail teams while maintaining a consistent brand voice across all CRM
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Loyalty, CRM & Insights Manager | Flexible & Data-Driven employer: itsu
itsu is an exceptional employer, offering a vibrant work culture that prioritises health, innovation, and employee well-being. With competitive salaries, generous holiday allowances, and opportunities for professional growth, employees are empowered to thrive in their roles while contributing to the exciting expansion of the itsu brand. Located in London, the company fosters a diverse and inclusive environment, ensuring that every team member's voice is valued and heard.
