itsu is seeking a Loyalty, CRM and Insights lead to own the loyalty and CRM strategy end-to-end. You will develop the long-term plan and drive day-to-day CRM programmes that deliver purposeful, insight-led campaigns across touchpoints.
You’ll act as the voice of the customer, uncover consumer thoughts, compare with competitors, and influence product and marketing decisions. You’ll champion a high-quality customer experience across all CRM channels, aligning with the marketing calendar while
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Loyalty, CRM & Insights Lead employer: itsu
itsu is an exceptional employer, offering a vibrant work culture that prioritises health, innovation, and employee well-being. With competitive salaries, generous holiday allowances, and opportunities for professional growth, employees are empowered to thrive in their roles while contributing to the exciting expansion of the itsu brand. Located in London, the company fosters a diverse and inclusive environment, ensuring that every team member's voice is valued and heard.
