People Executive - London

About Us: At itsu, we're passionate about making healthy eating exciting, accessible, and affordable. As an Asian-inspired food brand, we've grown to over 80 restaurants across the UK and Belgium, while building a thriving grocery business that reaches customers across Europe and beyond. Known for our fresh, high-quality food prepared daily in every shop, we're on an ambitious growth journey. With plans to expand our store estate, accelerate our grocery presence, and continue investing in innovation, technology, and our people, we're shaping the future of healthy fast food.

itsu (grocery), where this role sits, extends the much-loved itsu brand beyond our shops and into supermarkets, health food retailers, online channels, wholesale partners, and international markets. Our growing product range includes customer favourites such as crispy seaweed thins, frozen gyoza and bao, brilliant broth, rice noodles, and miso easy, bringing the taste and quality of itsu into homes around the world. Joining itsu means becoming part of a fast-paced, innovative business with big ambitions, a strong culture, and a shared mission to help people eat beautifully every day.

About the role: itsu (grocery) is looking for a People Executive to join our People team. This is a fantastic opportunity for someone at the start of their HR career who is eager to learn, develop, and grow in a generalised People role within a fast-paced business. The successful candidate will be approachable as they are responsible for the full employee life cycle, especially being the first welcoming point of contact for all new starters. They will also coordinate all our cultural events including our Quarter Briefs, Summer and Christmas parties. They will have strong attention to detail and act with confidentiality as they will administrate any promotions and pay reviews, as well as track our people metrics.

Key Role Responsibilities:

• Management of the employee lifecycle including the full onboarding and offboarding process, paperwork, process and database.
• Be the first point of contact for all HR queries.
• Responsible for updating the HR Information System and trackers as necessary.
• Reporting on people KPI's including attrition and absence amongst others.
• Supporting administration and processing of payroll, ensuring accuracy of all people changes.
• Supporting with advice and note-taking for simple ER casework.
• Championing wellbeing initiatives and liaising with Mental Health First Aiders.
• Coordination of benefits including advocacy and administration of starters and leavers.
• Driving company culture and engagement initiatives through recognition and length of service processes.
• Organise and oversee company culture events including our Quarter Briefs, Summer and Christmas Parties.
• Groceryaid HR representative.

The ideal candidate will:

• Be a self-starter with administrative experience required, preferably within an HR team.
• Have strong interpersonal and communication skills.
• Possess strong attention to detail.
• Act professionally and with confidentiality.
• Have energy to work within a rapidly growing business that is constantly evolving and changing.
• Be competent using HR Information Systems.
• Identify areas for improvement in the people function and support in developing it.

What We Offer:

• Competitive Salary.
• Competitive Bonus Scheme.
• 25 days holiday.
• Bank holidays (two bank holidays are interchangeable for other religious holidays).
• Health Insurance.
• Company Pension Scheme.
• Hybrid Working model: 3-days onsite/2-day WFH.
• 50% employee discount in itsu shops.
• Free itsu lunch every day!
• Discounts at major retailers.
• Salary sacrifice cycle and electric vehicle schemes.
• Development & Growth opportunities.

At itsu (grocery), everyone's taste matters, and so does who's behind it. We celebrate diversity and are an equal opportunities employer. Applications from all backgrounds are encouraged. If you need support or adjustments to apply, we'll happily accommodate.