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- Tasks: Lead and optimise maintenance operations across itsu's UK restaurants for efficient repairs.
- Company: Join a leading Asian-inspired quick-service brand with over 80 locations in Europe.
- Benefits: Enjoy flexible working, generous time off, free meals, and wellness benefits.
- Why this job: Make a real impact in a fast-paced environment while driving sustainability initiatives.
- Qualifications: Experience in maintenance leadership and strong organisational skills required.
- Other info: Be part of a dynamic team with exciting growth opportunities and regular social events.
The predicted salary is between 36000 - 60000 £ per year.
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
As Maintenance Operations Manager, you will lead and deliver day-to-day repair and maintenance operations across itsu's UK restaurant estate, including Academy sites. Reporting to the Property Director, you will manage a small in-house team and coordinate external contractors to ensure efficient, safe, compliant, and cost-effective repairs and preventative maintenance. The role is hands-on, with a strong focus on operational execution, prioritisation, and continuous improvement.
Core Responsibilities:- Lead and optimise repairs and maintenance activity across the UK estate, ensuring issues are resolved quickly and cost-effectively.
- Coordinate and prioritise reactive and planned maintenance work through the helpdesk function.
- Manage and support a small team of Maintenance Technicians and a Maintenance Helpdesk Coordinator.
- Manage external contractors and service providers, ensuring quality, value for money, and adherence to SLAs.
- Ensure all statutory maintenance, health and safety, and compliance requirements are met across the estate.
- Manage the repairs and maintenance budget, including cost control and forecasting.
- Coordinate and manage the annual upgrade programme and associated budget.
- Identify opportunities to improve efficiency and reduce avoidable costs.
- Support ESG initiatives through energy efficiency, water conservation, and sustainable maintenance practices.
- Provide clear reporting and insights on performance, risks, and priorities.
- Proven experience in a maintenance or repairs leadership role within retail, hospitality, or a similarly fast-paced environment.
- Experience managing technicians, helpdesk functions, and external contractors.
- Strong working knowledge of health, safety, and statutory maintenance requirements.
- Confidence managing budgets, priorities, and competing demands.
- A practical, solutions-focused mindset with strong organisational skills.
- Clear, calm communication and the ability to work effectively with Operations teams.
- Relevant technical or maintenance qualifications are desirable, but not essential.
- Flexible working, including 1 day a week from home, and up to 2 weeks a year working from abroad.
- Generous time off allowances [including bank holidays].
- Free breakfast and snacks available every day.
- A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not.
- We cover a variety of different benefits such as physical, mental, financial, environmental, and social wellbeing.
- An array of business events and socials throughout the year.
Operations Maintenance Manager in London employer: itsu
Contact Detail:
itsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Maintenance Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at itsu. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching itsu's values and recent developments. Show us that you're not just another candidate; demonstrate your passion for our brand and how you can contribute to our growth.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on showcasing your leadership experience and problem-solving skills relevant to the Maintenance Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of the itsu family.
We think you need these skills to ace Operations Maintenance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Maintenance Manager role. Highlight your leadership experience in maintenance, especially in fast-paced environments like retail or hospitality.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at itsu and how your background makes you the perfect fit for our team. Be sure to mention any relevant projects or achievements.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled maintenance challenges in the past. We love a practical, solutions-focused mindset, so share specific instances where you improved efficiency or reduced costs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at itsu
✨Know the Brand Inside Out
Before your interview, make sure you understand itsu's mission, values, and the unique aspects of their food offerings. Familiarise yourself with their growth plans and how they stand out in the quick-service retail market. This knowledge will show your genuine interest in the company and help you connect your experience to their goals.
✨Highlight Your Leadership Experience
As a Maintenance Operations Manager, you'll be leading a team and coordinating with contractors. Be ready to share specific examples of how you've successfully managed teams in fast-paced environments. Discuss any challenges you've faced and how you overcame them, focusing on your solutions-oriented mindset.
✨Demonstrate Your Budget Management Skills
Since managing budgets is a key part of this role, prepare to discuss your experience with cost control and forecasting. Bring examples of how you've effectively managed maintenance budgets in the past, and be ready to talk about any strategies you've implemented to reduce costs while maintaining quality.
✨Showcase Your Communication Skills
Effective communication is crucial for this role, especially when working with operations teams and external contractors. Think of instances where your clear and calm communication made a difference in resolving issues or improving processes. This will highlight your ability to work collaboratively and maintain strong relationships.