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- Tasks: Lead a dynamic team to ensure top-notch service and quality in our restaurants.
- Company: Join itsu, a leading Asian-inspired quick-service brand with over 80 locations.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible work options.
- Why this job: Make a real impact on customer experience and team development in a thriving environment.
- Qualifications: Strong leadership skills and a passion for hospitality and quality food.
- Other info: Be part of exciting events and enjoy a free healthy lunch on duty!
The predicted salary is between 36000 - 60000 £ per year.
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu grocery offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
As a General Manager, you are accountable for the success of your shop, which sits within 4 key pillars:
- People: Your focus is team development and leading a confident management team, creating a friendly and collaborative atmosphere. You will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.
- Hospitality: Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
- Quality: You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focusing on the quality of our food your kitchen team are producing.
- Profitability: Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.
In return for your time spent at itsu, you will receive:
- Competitive salary
- Industry leading Training and Development and encouragement to progress your career
- Private medical insurance
- Health cash plan scheme which allows you to claim cashback on dental check-ups, physiotherapy, eye tests and much more
- Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme
- Optional Critical illness cover and life insurance
- Flexible E-Bike subscription and cycle to work scheme
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
- Company pension scheme
- An array of business events and socials throughout the year, including team days out, summer party (for the whole family), pride and quarterly business events
General Manager - London employer: itsu
Contact Detail:
itsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current or former employees at itsu. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching itsu’s values and culture. Understand their focus on hospitality and quality, and think of examples from your past experiences that showcase your skills in these areas. We want to see how you can contribute to our team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the itsu family. Let’s make it happen!
We think you need these skills to ace General Manager - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a General Manager at itsu and how you can contribute to our mission of delivering top-notch hospitality and quality.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in team development, customer service, and financial management. We love seeing how your skills align with our key pillars: People, Hospitality, Quality, and Profitability.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can bring to the table without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the itsu family!
How to prepare for a job interview at itsu
✨Know Your Numbers
As a General Manager, you'll need to have a solid grasp of P&L statements and financial performance. Brush up on your financial knowledge before the interview, so you can confidently discuss how you would drive profitability and growth in the shop.
✨Showcase Your People Skills
People management is key in this role. Prepare examples of how you've developed teams in the past, handled employee relations, and created a positive work environment. Be ready to discuss your leadership style and how you foster collaboration.
✨Demonstrate Your Passion for Hospitality
itsu places a strong emphasis on customer experience. Think of specific instances where you've gone above and beyond to ensure customer satisfaction. Share your vision for creating a welcoming atmosphere and how you would train your team to deliver exceptional service.
✨Understand the Brand
Familiarise yourself with itsu's values, menu, and overall brand ethos. Being able to articulate why you're excited about working for itsu and how you align with their mission will show your genuine interest and commitment to the role.
