At a Glance
- Tasks: Ensure quality and safety of itsu grocery products while managing supplier performance.
- Company: Join itsu, a leading Asian-inspired healthy eating brand with global ambitions.
- Benefits: Enjoy competitive salary, bonuses, health insurance, and generous holiday allowance.
- Other info: Hybrid working model and opportunities for international travel to Asia.
- Why this job: Make a real impact on food safety and quality in a dynamic environment.
- Qualifications: 6+ years in food safety, degree in food science, and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 £ per year.
The ideal candidate:
- At least 6 years' experience working in a food safety and technical role with manufacturing and retail/brand experience.
- Strong knowledge of food safety, microbiology and food regulations.
- Expertise in the chilled and frozen food category preferable.
- Internal & external audit experience and an understanding of requirements for GFSI accreditations.
- Excellent attention to detail whilst never losing sight of the bigger picture.
- Strong stakeholder management and communication skills & able to work with a number of different suppliers.
- Experience working with international suppliers (Asian suppliers preferred) and willing to travel to Asia.
- Line management experience preferable.
- Qualified to degree level in food science or a similar subject.
- Have a passion for food & Asian inspired food in particular.
Scope of the role:
- Responsible for the quality, safety, legality and authenticity of itsu [grocery] products and supplier performance.
- Support the Head of Technical to maintain and improve the food safety & quality management system and ensure AA Grade certification against the BRC A&B standard is maintained.
- Has ultimate accountability for certain procedures and records.
- Responsible for driving the awareness and improvement of a food safety culture and ensuring it is always considered during decision making.
- Support the Head of Technical in creating the technical strategy, implementation and embedding within the supply base.
- Manage the Category Food Technologist/Senior Food Technologist with a focus on their development plan progression.
Key responsibilities:
- Oversee the approval and management of suppliers.
- Ensure all safety, legal and quality information is captured and assessed within the required timeframes, kept up to date and risks successfully managed.
- Conduct food safety audits when required.
- Drive an improvement in supplier performance through relationship building, supplier reviews, KPIs and the creation of strategic technical plans.
- Analyse and interpret trends in customer complaints and product testing.
- Conduct investigations with suppliers for high risk issues and coach the Food Technologist/Senior Food Technologist through low and medium risk investigations to identify the root cause and put corrective and preventative actions in place.
- Oversee the ongoing monitoring of product quality, safety and authenticity and the management of investigations for routine surveillance testing, shelf-life evaluation and organoleptic testing.
- Responsible for the technical elements of NPD and EPD projects ensuring the gate process is followed, testing is completed on time for nutritional, cooking instructions and shelf life and any technical issues are foreseen and resolved prior to launch.
- Attend production trials and first productions.
- Responsible for the technical sign off at gate 2 and support the Food Technologist/Senior Food Technologist to approve the product specifications and artwork accurately and on time.
- Sign off compliance with itsu [grocery] brand standards, labelling regulations and always have the consumer at the forefront.
What we offer:
- Competitive salary
- Competitive bonus scheme
- 25 days holiday + bank holidays (two bank holidays are interchangeable for other religious holidays)
- Health insurance
- Company pension scheme
- Hybrid working (2 days wfh)
- Opportunity to work from home abroad
- 50% employee discount in itsu shops
- Free itsu lunch
- Discounts at major retailers
- A sizeable training budget to support your ongoing development
Category Technical Manager - Frozen - London employer: itsu
itsu is an exceptional employer that champions a vibrant and inclusive work culture, offering employees the chance to thrive in a dynamic environment focused on healthy, Asian-inspired food. With competitive salaries, generous holiday allowances, and a commitment to professional development through a sizeable training budget, itsu empowers its team members to grow while enjoying unique benefits like hybrid working options and substantial discounts. Located in London, this role provides the opportunity to engage with international suppliers and contribute to the brand's ambitious global expansion, making it a rewarding place for passionate food professionals.
We think you need these skills to ace Category Technical Manager - Frozen - London
Food Safety Knowledge
Microbiology Expertise
Food Regulations Understanding
Chilled and Frozen Food Category Expertise
Internal & External Audit Experience
GFSI Accreditation Knowledge
Attention to Detail
