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- Tasks: Lead a dynamic team to ensure top-notch service and quality in our restaurants.
- Company: Join itsu, a leading Asian-inspired quick-service brand with a focus on healthy eating.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible work options.
- Why this job: Be part of a growing brand that values sustainability and innovation in fast food.
- Qualifications: Experience in management and a passion for hospitality and team development.
- Other info: Participate in exciting business events and enjoy a free healthy lunch on duty.
The predicted salary is between 36000 - 60000 £ per year.
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
As a General Manager, you are accountable for the success of your shop, which sits within 4 key pillars:
- People: Your focus is team development and leading a confident management team, creating a friendly and collaborative atmosphere. You will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.
- Hospitality: Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
- Quality: You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focusing on the quality of our food your kitchen team are producing.
- Profitability: Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.
In return for your time spent at itsu, you will receive:
- Competitive salary
- Industry leading Training and Development and encouragement to progress your career
- Private medical insurance
- Health cash plan scheme which allows you to claim cashback on dental check-ups, physiotherapy, eye tests and much more
- Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme
- Optional Critical illness cover and life insurance
- Flexible E-Bike subscription and cycle to work scheme
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
- Company pension scheme
- An array of business events and socials throughout the year, including team days out, summer party, pride and quarterly business events
Just like you, we are very passionate about sustainability.
General Manager - Manchester, Greater Manchester employer: itsu
Contact Detail:
itsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Manchester, Greater Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current itsu employees. You never know who might help you land that General Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality and team development shine through. Share stories about how you've led teams or improved customer experiences – it’s all about making a memorable impression.
✨Tip Number 3
Do your homework! Research itsu’s values, menu, and sustainability efforts. Being knowledgeable about the brand will not only impress your interviewers but also show that you’re genuinely interested in being part of the itsu family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at itsu.
We think you need these skills to ace General Manager - Manchester, Greater Manchester
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! We want to see how your enthusiasm for healthy eating and quality food aligns with itsu's mission. Share any relevant experiences that highlight your passion.
Highlight Your People Skills: As a General Manager, you'll be leading a team, so make sure to emphasise your people management skills in your application. Talk about how you've developed teams in the past and created a positive work environment. We love a collaborative spirit!
Be Clear on Your Financial Acumen: Since profitability is key, don’t shy away from discussing your experience with P&L and financial performance. We want to know how you’ve driven sales and maximised profits in previous roles. Numbers matter, so make them count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the itsu family!
How to prepare for a job interview at itsu
✨Know Your Numbers
As a General Manager, you'll need to have a solid grasp of P&L statements and financial performance. Brush up on your financial knowledge before the interview, so you can confidently discuss how you would drive profitability and growth in the shop.
✨Showcase Your People Skills
This role is all about leading a team and creating a collaborative atmosphere. Prepare examples of how you've developed teams in the past, handled employee relations, and fostered a positive work environment. Be ready to discuss your leadership style and how you motivate others.
✨Emphasise Customer Experience
Hospitality is key at itsu, so think about how you can demonstrate your commitment to customer care. Share specific instances where you've improved customer satisfaction or trained your team to enhance the customer experience. Show them you're passionate about putting customers first!
✨Align with Their Values
itsu is focused on sustainability and quality. Familiarise yourself with their sustainability milestones and be prepared to discuss how you can contribute to these goals. Showing that you share their values will set you apart as a candidate who truly fits the brand.
