Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and quality in a fast-paced environment.
- Company: Join itsu, a leading Asian-inspired quick-service brand with a focus on healthy eating.
- Benefits: Enjoy competitive salary, private medical insurance, and a free healthy lunch on duty.
- Why this job: Make a real impact in a growing company while developing your leadership skills.
- Qualifications: Experience in management and a passion for hospitality and team development.
- Other info: Be part of a vibrant culture with exciting events and a commitment to sustainability.
The predicted salary is between 36000 - 60000 £ per year.
We are itsu, the leading Asian-inspired quick‑service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu grocery offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
As a General Manager, you are accountable for the success of your shop, which sits within 4 key pillars:
- People: Your focus is team development and leading a confident management team, creating a friendly and collaborative atmosphere. You will be responsible for well-planned rotas and managing all employee relation issues in line with our policies.
- Hospitality: Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
- Quality: You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focusing on the quality of our food your kitchen team are producing.
- Profitability: Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.
In return for your time spent at itsu, you will receive:
- Competitive salary
- Industry leading Training and Development and encouragement to progress your career
- Private medical insurance
- Health cash plan scheme which allows you to claim cashback on dental check‑ups, physiotherapy, eye tests and much more
- Mental wellbeing platform and 1‑2‑1 therapy sessions and employee assistance programme
- Optional Critical illness cover and life insurance
- Flexible E‑Bike subscription and cycle to work scheme
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
- Company pension scheme
- An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events
Just like you, we are very passionate about sustainability.
General Manager - Carlisle Place, London employer: itsu
Contact Detail:
itsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Carlisle Place, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current itsu employees on LinkedIn. You never know who might give you the inside scoop or even refer you for the General Manager role!
✨Tip Number 2
Prepare for the interview by understanding itsu's values and how they align with your own. Think about examples from your past experiences that showcase your leadership skills, especially in hospitality and team development.
✨Tip Number 3
Showcase your passion for quality and customer service during the interview. Share specific instances where you improved operational standards or enhanced customer experiences in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the itsu family.
We think you need these skills to ace General Manager - Carlisle Place, London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! We want to see how you put customers and team care at the heart of everything you do. Share examples that highlight your commitment to creating a friendly atmosphere.
Highlight Your Leadership Skills: As a General Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've developed teams in the past and how you plan to create a confident management team at itsu.
Demonstrate Your Financial Acumen: We’re looking for someone who understands P&L and can drive profitability. In your application, mention any relevant experience you have with financial performance and how you've successfully maximised profitability in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you're serious about joining the itsu family!
How to prepare for a job interview at itsu
✨Know Your Numbers
As a General Manager, you'll need to have a solid grasp of P&L statements and financial performance. Brush up on your financial knowledge before the interview, so you can confidently discuss how you would drive profitability and growth in the shop.
✨Showcase Your People Skills
People management is key in this role. Prepare examples of how you've developed teams in the past, handled employee relations, and created a collaborative atmosphere. Be ready to discuss your leadership style and how you motivate your team.
✨Emphasise Customer Experience
Hospitality is at the heart of itsu's mission. Think of specific instances where you've improved customer service or enhanced the dining experience. Share your vision for how you would ensure that both customers and employees feel valued and cared for.
✨Demonstrate Your Commitment to Quality
Quality control is crucial in the food industry. Be prepared to talk about your experience with operational standards and compliance, especially regarding health and safety procedures. Highlight any initiatives you've led to maintain or improve food quality in previous roles.
