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- Tasks: Lead a dynamic team to ensure top-notch service and quality in our restaurants.
- Company: Join itsu, a leading Asian-inspired quick-service brand with a focus on healthy eating.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible work options.
- Why this job: Make a real impact in a fast-growing company that values sustainability and innovation.
- Qualifications: Strong leadership skills and a passion for hospitality and quality.
- Other info: Be part of exciting team events and career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
As a General Manager, you are accountable for the success of your shop, which sits within 4 key pillars:
- People: Your focus is team development and leading a confident management team, creating a friendly and collaborative atmosphere. You will focus on clear succession for all roles in store, be responsible for well-planned rotas, and manage all employee relation issues in line with our policies.
- Hospitality: Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
- Quality: You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focusing on the quality of our food produced by your kitchen team.
- Profitability: Have a strong understanding of your P&L, forecast, and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.
In return for your time spent at itsu, you will receive:
- Competitive salary
- Industry leading Training and Development and encouragement to progress your career
- Private medical insurance
- Health cash plan scheme which allows you to claim cashback on dental check-ups, physiotherapy, eye tests, and much more
- Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme
- Optional Critical illness cover and life insurance
- Flexible E-Bike subscription and cycle to work scheme
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
- Company pension scheme
- An array of business events and socials throughout the year, including team days out, summer party, pride, and quarterly business events
Just like you, we are very passionate about sustainability.
General Manager in Carlisle employer: itsu
Contact Detail:
itsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Carlisle
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current or former employees at itsu. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching itsu’s values and culture. Understand their focus on People, Hospitality, Quality, and Profitability. When you can speak their language and show how your experience aligns with these pillars, you’ll stand out as a candidate who gets it.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently. Plus, it’s a great way to get feedback on your answers and body language before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit that application – we’re excited to hear from you!
We think you need these skills to ace General Manager in Carlisle
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let us see your enthusiasm for team development and creating a collaborative atmosphere. Share examples of how you've led teams in the past and how you prioritise people in your management style.
Highlight Your Hospitality Skills: Make sure to emphasise your commitment to customer care and hospitality. We want to know how you've gone above and beyond to ensure a great experience for customers and how you train your team to do the same.
Demonstrate Your Focus on Quality: Quality is key at itsu, so be sure to mention your experience with operational standards and food safety. Talk about how you've maintained high-quality standards in previous roles and how you plan to uphold these at itsu.
Show Your Financial Savvy: As a General Manager, understanding P&L and financial performance is crucial. In your application, share your experience with budgeting, forecasting, and driving profitability. We want to see your strategic mindset in action!
How to prepare for a job interview at itsu
✨Know Your Numbers
As a General Manager, you'll need to have a solid grasp of P&L statements and financial performance. Brush up on your financial knowledge before the interview, so you can confidently discuss how you've maximised profitability in previous roles.
✨Showcase Your People Skills
This role is all about leading a team and creating a collaborative atmosphere. Prepare examples of how you've developed teams in the past, handled employee relations, and fostered a positive work environment. Be ready to share your approach to team development.
✨Demonstrate Your Hospitality Focus
Hospitality is key at itsu, so think about how you've put customers and employees at the heart of your operations. Prepare to discuss specific instances where you've improved customer experience or trained your team to deliver exceptional service.
✨Align with itsu's Values
Familiarise yourself with itsu's commitment to sustainability and quality. Be prepared to discuss how your values align with theirs and how you can contribute to their ambitious growth plans while maintaining high operational standards.
