At a Glance
- Tasks: Lead a dynamic team to ensure exceptional customer experiences and operational excellence.
- Company: Join itsu, a top Asian-inspired quick-service brand with a focus on healthy eating.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible work options.
- Other info: Exciting career progression opportunities and vibrant company culture.
- Why this job: Be part of a growing brand that values people, quality, and sustainability.
- Qualifications: Strong leadership skills and a passion for hospitality and team development.
The predicted salary is between 30000 - 40000 £ per year.
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
As a General Manager, you are accountable for the success of your shop, which sits within 4 key pillars:
- People: Your focus is team development and leading a confident management team, creating a friendly and collaborative atmosphere. You will be responsible for well-planned rotas and managing all employee relation issues in line with our policies.
- Hospitality: Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
- Quality: You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focusing on the quality of our food produced by your kitchen team.
- Profitability: Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.
You put people at the heart of everything you do by displaying the 4 itsu qualities:
- I take pride in what I do
- I genuinely care for people
- I want to grow myself & others
- I build trust around me
This is what we offer:
- Competitive salary
- Industry leading Training and Development and encouragement to progress your career
- Private medical insurance
- Health cash plan scheme which allows you to claim cashback on dental check-ups, physiotherapy, eye tests and much more
- Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme
- Optional Critical illness cover and life insurance
- Flexible E-Bike subscription and cycle to work scheme
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
- Company pension scheme
- An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events
Just like you, we are very passionate about sustainability.
General Manager - Cambridge employer: itsu
itsu is an exceptional employer that prioritises the growth and well-being of its team members, fostering a collaborative and friendly work environment in Cambridge. With industry-leading training and development opportunities, competitive benefits including private medical insurance and a focus on mental well-being, employees are empowered to thrive both personally and professionally. Additionally, itsu's commitment to sustainability and community engagement makes it a rewarding place to work for those passionate about making a positive impact.
