At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch hospitality and operational excellence.
- Company: Join itsu, a forward-thinking brand focused on people and sustainability.
- Benefits: Enjoy competitive pay, health perks, career growth, and free meals at work.
- Other info: Be part of exciting events and a culture that values personal growth.
- Why this job: Make a real impact by fostering a positive environment and driving success.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As a General Manager, you are accountable for the success of your shop, focusing on four key pillars: People, Hospitality, Quality and Profitability.
People
Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.
Hospitality
Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
Quality
You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.
Profitability
Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to growth sales and maximise profitability, working closely with your management team to achieve these goals.
Itsu Qualities
I take pride in what I do
I genuinely care for people
I want to grow myself & others
I build trust around me
Benefits Offered
Competitive salary
Industry leading Training and Development and encouragement to progress your career
Private medical insurance
Health cash plan scheme which allows to claim cashback on dental check-ups, physiotherapy, eye test and much more
Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme
Optional Critical illness cover and life insurance
Flexible E-Bike subscription and cycle to work scheme
A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
Company pension scheme
An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events
We are very passionate about sustainability.
General Manager in Cambridge employer: itsu
As a General Manager at itsu, you will thrive in a vibrant and supportive work culture that prioritises team development and customer care. With industry-leading training and a commitment to employee growth, you will enjoy competitive benefits including private medical insurance, flexible working options, and a focus on mental wellbeing. Join us in a role where your leadership will not only drive profitability but also contribute to our sustainability goals, all while enjoying a healthy lunch on us every day.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like itsu. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to itsu
Don't be shy about reaching out to itsu directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about itsu and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at itsu
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
