At a Glance
- Tasks: Support shop performance, lead team, and ensure customer service excellence.
- Company: itsu is a leading Asian-inspired quick-service brand with over 80 restaurants across the UK and Belgium.
- Benefits: Enjoy competitive salary, private medical insurance, and a free healthy lunch on duty.
- Other info: Position includes accountability for KPIs: People, Standards, Customer, Profit, and Sales.
- Why this job: Join a passionate team focused on sustainability and innovative food solutions.
- Qualifications: Candidates should demonstrate leadership qualities and a commitment to team development.
The predicted salary is between 30000 - 35000 £ per year.
We are itsu, the leading Asian‑inspired quick‑service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu offers a range of high‑quality Asian‑inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best‑in‑class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
Our Assistant General Managers are accountable for supporting the overall performance of their shop, supporting the GM to build and lead a proud and engaged team, and deputising during the GM’s absence. As an Assistant General Manager, your performance will be measured against five KPIs: People, Standards, Customer, Profit and Sales. You will make decisions to deliver itsu’s customer service excellence whilst balancing the daily operational demands. Your goal will be to motivate and coach your kitchen and front of house team to fulfil their potential and know when to step back and allow your team to flourish.
Main Responsibilities
- Ensure you nurture your team to deliver results by having a complete Family Tree
- Ensure all food is delivered to the customer in line with our 5 food quality focuses
- Put the customer at the heart of everything you do in your respective shop
- Plan and review effectively to deliver timely, accurate and perfect production
- Be driven to grow your like‑for‑like sales to achieve your shop’s maximum potential
People Qualities
- I take pride in what I do
- I genuinely care for people
- I want to grow myself & others
- I build trust around me
Benefits
- Competitive salary
- Industry‑leading training and development and encouragement to progress your career
- Private medical insurance
- Health cash plan scheme which allows to claim cashback on dental check‑ups, physiotherapy, eye tests and much more
- Mental wellbeing platform and 1‑2‑1 therapy sessions and employee assistance programme
- Optional critical illness cover and life insurance
- Flexible E‑Bike subscription and cycle to work scheme
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
- Company pension scheme
- An array of business events and socials throughout the year, including team days out, summer party, pride and quarterly business events
Just like you, we are very passionate about sustainability.
Assistant General Manager in Bristol employer: itsu
itsu offers industry-leading training and development opportunities, along with a competitive salary. Located in the UK and Belgium, the company promotes sustainability and hosts various business events throughout the year, fostering a strong team culture.
