At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional service and food quality at itsu.
- Company: Join Scoffs Group UK, a top franchise partner in the food industry.
- Benefits: Enjoy free meals, discounts, flexible pay, and career development opportunities.
- Other info: Celebrate milestones and earn bonuses as you help your shop succeed.
- Why this job: Grow your leadership skills while working in a vibrant, people-first environment.
- Qualifications: Great communication skills and a passion for food and teamwork.
The predicted salary is between 22000 - 26000 £ per year.
Are you ready to take the next step in your hospitality journey? Do you have a passion for leading by example, motivating a team, and delivering amazing customer experiences? If so, Scoffs Group UK has a place for you.
Scoffs Group UK is a major franchise partner in the UK food industry, operating across high-performing brands like Costa Coffee and itsu. We’re proud to combine the high standards and innovation of the itsu brand with our own Scoffs culture: one that puts people, development, and positivity at the centre of everything we do.
The Role: As a Team Leader, you’ll work closely with the management team to run smooth, efficient shifts. You’ll support the team in both front-of-house and back-of-house operations, helping them deliver the exceptional food quality and customer service that itsu is known for — all while leading by example and living our values.
Your key responsibilities will include:
- Leadership & People
- Lead your team on shift, supporting smooth operations and a positive working environment
- Support and coach new Team Members to help them grow in confidence
- Deliver team briefings and support training across food prep, customer service, and hygiene
- Step up confidently in the absence of a manager when needed
- Promote the 4 itsu qualities and ensure a safe, inclusive, high-energy workplace
- Service & Hospitality
- Support your team in delivering the 6 Hospitality Steps and exceeding Mystery Shopper expectations
- Manage queues, handle service issues quickly, and always lead with a customer-first mindset
- Keep displays, dining areas, and FOH presentation to brand standards
- Maintain smooth delivery and collection service with drivers and digital customers
- Food, Safety & Quality
- Ensure high standards of food safety and health & safety (5FSF, 5FQF, FIFO, DDD)
- Monitor quality and ensure all food is prepped Correct to Recipe (CTR)
- Keep cleanliness standards high by following CATC and CAYG procedures
- Support management with food safety compliance and 5-star EHO outcomes
- Operations & Efficiency
- Help maintain productivity across kitchen and front-of-house
- Assist with waste tracking and reduction
- Report any maintenance or equipment issues promptly
- Help implement and uphold shop processes and itsu standards (as per ‘How To’ guides)
What You’ll Bring: You’re a natural people person with a passion for food, service, and team success. Whether you’ve led shifts before or are ready to step up, we’ll support your growth every step of the way. To shine in this role, you’ll need:
- Great communication and leadership skills
- A team-first attitude and willingness to roll up your sleeves
- Confidence in a fast-paced environment
- Strong attention to detail and pride in high standards
- Familiarity with food safety and hospitality service (training provided)
- Passion for learning and progressing your career
Why Join Scoffs Group UK? At Scoffs Group, we believe in growing great people. As a Team Leader, you’ll be given every opportunity to develop into more senior roles, supported by a team who want you to succeed.
Here’s what else you’ll enjoy:
- Instant Perks with Boostworks – Get exclusive discounts and rewards from day one
- We’ve Got Your Back – Access free, confidential support via Life & Progress
- Wagestream Access – Get paid when you need it, save smart, and budget wisely
- Secure Your Future – Contribute to our Company pension scheme
- Learn While You Lead – Gain skills and qualifications through Yuzu Training
- Free Meals & Drinks on Shift – Enjoy fresh, delicious itsu food every day you work
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Earn long service awards and get recognised for your dedication
- We Celebrate You – Milestones, wins, and progress don’t go unnoticed
- Team Wins = Bonus Time – Help your shop succeed and share in the rewards
Ready to Lead from the Front? If you’re excited to build your leadership skills and grow within a people-first company, apply now to join Scoffs Group UK — proudly delivering itsu’s fresh, fast future.
Itsu Team Leader - Service in Topsham employer: Itsu Limited
At Scoffs Group UK, we pride ourselves on fostering a vibrant and supportive work culture that prioritises personal development and team success. As a Team Leader at itsu, you will not only lead a passionate team in delivering exceptional customer experiences but also enjoy a range of benefits including free meals, exclusive discounts, and opportunities for career advancement through our dedicated training programmes. Join us in a dynamic environment where your contributions are celebrated and rewarded, making every day a meaningful part of your hospitality journey.
StudySmarter Expert Advice🤫
We think this is how you could land Itsu Team Leader - Service in Topsham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Scoffs Group's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your capability as a Team Leader and make you stand out.
✨Tip Number 3
Show off your passion for food and service! During your chat, let your enthusiasm shine through. Talk about your favourite itsu dishes or what great customer service means to you. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about the role!
We think you need these skills to ace Itsu Team Leader - Service in Topsham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see how much you love leading teams and creating amazing customer experiences!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in leadership and food service. We’re looking for those who can motivate a team and maintain high standards, so show us how you've done that before!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Team Leader role at itsu. Share specific examples of your leadership style and how you’ve contributed to team success in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Itsu Limited
✨Know the Brand Inside Out
Before your interview, make sure you research itsu and Scoffs Group UK thoroughly. Understand their values, the 6 Hospitality Steps, and what makes their customer experience stand out. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to coach others and create a positive working environment.
✨Demonstrate a Customer-First Mindset
During the interview, emphasise your commitment to exceptional customer service. Share specific instances where you've gone above and beyond for customers or resolved service issues effectively. This will show that you understand the importance of delivering amazing customer experiences.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and growth opportunities within Scoffs Group UK. This not only shows your interest in the position but also helps you assess if it's the right fit for you.
