At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional service and food quality at itsu.
- Company: Join Scoffs Group UK, a top franchise partner in the food industry.
- Benefits: Enjoy free meals, discounts, flexible pay, and career development opportunities.
- Other info: Be part of a supportive culture that celebrates your achievements.
- Why this job: Grow your leadership skills while making a real impact in a vibrant environment.
- Qualifications: Great communication skills and a passion for food and service.
The predicted salary is between 24000 - 30000 £ per year.
Are you ready to take the next step in your hospitality journey? Do you have a passion for leading by example, motivating a team, and delivering amazing customer experiences? If so, Scoffs Group UK has a place for you.
Scoffs Group UK is a major franchise partner in the UK food industry, operating across high-performing brands like Costa Coffee and itsu. We’re proud to combine the high standards and innovation of the itsu brand with our own Scoffs culture: one that puts people, development, and positivity at the centre of everything we do.
The Role: Team Leader (itsu) - FULL TIME
As a Team Leader, you’ll work closely with the management team to run smooth, efficient shifts. You’ll support the team in both front-of-house and back-of-house operations, helping them deliver the exceptional food quality and customer service that itsu is known for — all while leading by example and living our values.
Your key responsibilities will include:
- Leadership & People
- Lead your team on shift, supporting smooth operations and a positive working environment
- Support and coach new Team Members to help them grow in confidence
- Deliver team briefings and support training across food prep, customer service, and hygiene
- Step up confidently in the absence of a manager when needed
- Promote the 4 itsu qualities and ensure a safe, inclusive, high-energy workplace
- Service & Hospitality
- Support your team in delivering the 6 Hospitality Steps and exceeding Mystery Shopper expectations
- Manage queues, handle service issues quickly, and always lead with a customer-first mindset
- Keep displays, dining areas, and FOH presentation to brand standards
- Maintain smooth delivery and collection service with drivers and digital customers
- Food, Safety & Quality
- Ensure high standards of food safety and health & safety (5FSF, 5FQF, FIFO, DDD)
- Monitor quality and ensure all food is prepped Correct to Recipe (CTR)
- Keep cleanliness standards high by following CATC and CAYG procedures
- Support management with food safety compliance and 5-star EHO outcomes
- Operations & Efficiency
- Help maintain productivity across kitchen and front-of-house
- Assist with waste tracking and reduction
- Report any maintenance or equipment issues promptly
- Help implement and uphold shop processes and itsu standards (as per ‘How To’ guides)
What You’ll Bring
You’re a natural people person with a passion for food, service, and team success. Whether you’ve led shifts before or are ready to step up, we’ll support your growth every step of the way. To shine in this role, you’ll need:
- Great communication and leadership skills
- A team-first attitude and willingness to roll up your sleeves
- Confidence in a fast-paced environment
- Strong attention to detail and pride in high standards
- Familiarity with food safety and hospitality service (training provided)
- Passion for learning and progressing your career
Why Join Scoffs Group UK?
At Scoffs Group, we believe in growing great people. As a Team Leader, you’ll be given every opportunity to develop into more senior roles, supported by a team who want you to succeed.
Here’s what else you’ll enjoy:
- Instant Perks with Boostworks – Get exclusive discounts and rewards from day one
- We’ve Got Your Back – Access free, confidential support via Life & Progress
- Wagestream Access – Get paid when you need it, save smart, and budget wisely
- Secure Your Future – Contribute to our Company pension scheme
- Learn While You Lead – Gain skills and qualifications through Yuzu Training
- Free Meals & Drinks on Shift – Enjoy fresh, delicious itsu food every day you work
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Earn long service awards and get recognised for your dedication
- We Celebrate You – Milestones, wins, and progress don’t go unnoticed
- Team Wins = Bonus Time – Help your shop succeed and share in the rewards
Ready to Lead from the Front? If you’re excited to build your leadership skills and grow within a people-first company, apply now to join Scoffs Group UK — proudly delivering itsu’s fresh, fast future.
itsu Team Leader: Lead Service, Food & Team Growth in Topsham employer: Itsu Limited
At Scoffs Group UK, we pride ourselves on fostering a vibrant and supportive work culture that prioritises personal development and team success. As a Team Leader at itsu, you'll not only enjoy competitive benefits like free meals, instant perks, and access to training opportunities, but you'll also be part of a dynamic environment where your leadership skills can flourish. Join us in delivering exceptional customer experiences while growing your career in the heart of the UK's thriving food industry.
StudySmarter Expert Advice🤫
We think this is how you could land itsu Team Leader: Lead Service, Food & Team Growth in Topsham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Scoffs Group's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your capability as a Team Leader and make you stand out.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare examples of how you've gone above and beyond for customers. This role is all about delivering amazing experiences, so let them know you can do just that!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace itsu Team Leader: Lead Service, Food & Team Growth in Topsham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality and team leadership shine through in your application. We want to see how you connect with our values and your passion for delivering amazing customer experiences.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Team Leader role. Focus on your leadership skills, food safety knowledge, and any previous experience in fast-paced environments. We love seeing how you can bring your unique flair to our team!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for Scoffs Group UK. Share specific examples of how you've led teams or handled challenges in the past. This is your chance to stand out and show us your personality!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Itsu Limited
✨Know the Brand Inside Out
Before your interview, make sure you research itsu and Scoffs Group UK thoroughly. Understand their values, the 6 Hospitality Steps, and what makes their customer experience stand out. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your communication skills and how you foster a positive working environment.
✨Demonstrate Your Customer-First Mindset
During the interview, be ready to discuss how you prioritise customer service. Share specific instances where you've gone above and beyond to ensure customer satisfaction. This will show that you understand the importance of delivering exceptional service in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, and how success is measured in the role. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
