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- Tasks: Join our team to serve delicious food and create a welcoming atmosphere for customers.
- Company: itsu is a leading Asian-inspired quick-service brand with over 80 locations across Europe.
- Benefits: Enjoy perks like flexible pay, free meals, discounts, and a supportive work environment.
- Other info: Earn up to £12.65 per hour plus bonuses, with no zero hours contracts.
- Why this job: This role offers growth opportunities, training, and a chance to be part of a vibrant team.
- Qualifications: No experience needed; just bring your passion for food and teamwork!
• Maintain good relationships and communication with all the shop\’s team.
• Work together to ensure the shop, kitchen and delivery business are kept in line with itsu standards.
• Attend & complete relevant compliance training and relevant section training to learn about itsu standards. • Complete and keep up to date with the learning portal.
• Communicate appropriately with everyone in the team and customers. • Maintain the required uniform standards, following all PPE standards required.
• Support on-going training needs for the shop.
Fish star
• Support training needs for fish section, when needed.
Hospitality
• Know and follow the 6 Hospitality Steps at all times and Mystery Shopper standards at all times.
• Serve customers efficiently, politely, and quickly in an engaging manner.
• Take the time to respond to customers’ needs whilst delivering hospitable service.
• Follow Front of House (FOH) standards by maintaining beautiful displays, merchandising, and clean seating area as per “How To”
• Reduce queues through pace with a customer first attitude.
• Ensure products are served according to itsu standards.
• Ask for help when needed to respond to customer questions and complaints.
• Greet and acknowledge customers within the shop, offering assistance when needed.
• Maintain delivery standards as per ‘How to’ and engage with our delivery drivers.
• Use service bell when required.
Quality
• Produce beautiful food following the itsu standards in an efficient and safe environment.
• Always follow the 5 Food Safety Focuses [5FSF] and 5 Food Quality Focuses [5FQF].
• Follow the First In First Out [FIFO]] standards and report any Out Of Date [OOD] products found to the management team.
• Adhere to all aspects of food safety and health and safety in accordance with the Law & itsu standards.
• Report immediately any quality issues you see to the management team.
• Follow the itsu standards as per “How To” books.
• Report immediately any food safety or health and safety issues you see to the management team.
• Complete the Due Diligence Diary [DDD], correctly, when required.
• Support the management team in achieving a EHO 5 stars rating.
• Demonstrate and maintain a good knowledge of shop processes and standards, relating to your role.
• Maintain an immaculately clean and safe shop by following the Cleaning Around The Clock [CATC] and Cleaning As You Go [CAYG] cleaning processes.
Fish star • To follow the ‘How to’ standards for the fish section.
Profitability
• Reach and maintain the productivity guidelines in your section.
• Report any maintenance issues to the management team.
• Record and report any waste to the management team.
• Operate and clean equipment as per “How To” standards.
Fish star
• Control waste in the fish section by following itsu standards.
• Record waste in the fish section, accurately and in a timely manner
scope of the role
Apply now for the chance to join one of ourteams! It only takes two minutes…
Start as a Team Member and earn up to £12.65 per hour, plus £1.25 Mystery Shopper Bonus per hour*and NO zero hours contracts!
As a Team Member, you will be working in one of our beautiful kitchens, you do not need any previous experience, we will teach you everything! Even more, if you want to grow,itsu is the right place for you ,90% of our shop managers and 30% of our Academy team [head office] started as itsu team members, you could be one of them! We love to grow our teams.
*Unlike others, we pay our bonus in your next salary payment!
If you love working in a vibrant place, are restless to help [your team and customers] and preparing foodis your passion – apply now!
this is you
We are looking for people displayingthe fouritsu qualities:
- I take pride [in what I do]
- I care [for people]
- I want to grow [myself & others]
- I build trust[around me]
the ideal candidate
As a Team Member, you will have a good understanding of the back and front of house operations, working towards itsu standards.
This role supports the management team in running a smooth shop operation during the day.
perks and benefits
this is what we offer:
- Instant Perks with Boostworks – Treat yourself with instant rewards and exclusive team member discounts through our Boostworks platform.
- We\’ve Got Your Back – Our Employee Assistance Programme (via Life & Progress) offers free, confidential counselling and expert support whenever you need it.
- Wagestream Access – Get paid on your terms! With Wagestream, you can access your earnings anytime, get smart financial tips, and even save as you work.
- Secure Your Future – Our Company Pension Scheme helps you plan ahead while you grow with us.
- Learn While You Earn – Level up with hands-on apprenticeships and role-based training, delivered in partnership with Yuzu Training.
- Free Lunch & Drinks – Enjoy delicious meals and drinks on the house every shift.
- Perks That Go Beyond You – Score discounts on food and merch, not just for you but for your friends and family too
- Loyalty Pays Off – Get recognised with long service awards that celebrate your commitment
- We Celebrate You – From your first day to personal milestones, we make every moment count.
- Team Wins = Bonus Time – Share in the success with store-wide bonuses when we hit big!
- Mental Health First Aiders– available when you need to talk.
- Refer a Friend & Get Rewarded– Know someone amazing who’d be a perfect fit? Refer them to us and bag a bonus when they join the team
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
Salary £12.65 per hour [plus hourly bonus of passing Mystery Shopper of £1.25ph)
#J-18808-Ljbffr
Team Member - Fish Star employer: Itsu Limited
Contact Detail:
Itsu Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Fish Star
✨Tip Number 1
Familiarise yourself with itsu's standards and values. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your teamwork skills. Since maintaining good relationships with the team is crucial, think of examples from past experiences where you successfully collaborated with others.
✨Tip Number 3
Demonstrate your passion for food and hospitality. Be prepared to discuss why you enjoy working in a food environment and how you can contribute to creating a welcoming atmosphere for customers.
✨Tip Number 4
Be ready to discuss your willingness to learn and grow. Since itsu values personal development, express your enthusiasm for training opportunities and how you see yourself advancing within the company.
We think you need these skills to ace Team Member - Fish Star
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Team Member at itsu. Familiarise yourself with their standards and values to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise skills that align with the job description, such as teamwork, communication, and customer service. Mention any experience in food preparation or hospitality, even if it's informal.
Show Enthusiasm for Growth: itsu values personal development. In your application, express your eagerness to learn and grow within the company. Mention any relevant training or courses you've completed that demonstrate your commitment to self-improvement.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of itsu's culture and how you embody their four qualities: pride, care, growth, and trust. Use specific examples to illustrate how you can contribute to the team.
How to prepare for a job interview at Itsu Limited
✨Know the Company Values
Before your interview, make sure you understand itsu's core values. They look for team members who take pride in their work, care for people, want to grow, and build trust. Be ready to share examples of how you embody these qualities.
✨Demonstrate Team Spirit
Since the role involves maintaining good relationships with the team, be prepared to discuss your experience working in a team environment. Highlight any instances where you supported colleagues or contributed to a positive team dynamic.
✨Show Your Customer Service Skills
itsu places a strong emphasis on customer service. Think of specific examples where you provided excellent service or handled difficult situations with customers. This will show that you can engage with customers effectively and maintain high standards.
✨Familiarise Yourself with Food Safety Standards
Understanding food safety is crucial for this role. Brush up on basic food safety practices and be ready to discuss how you would ensure compliance with health and safety regulations in the kitchen and shop.