At a Glance
- Tasks: Lead maintenance operations across our UK restaurants, ensuring quick and cost-effective repairs.
- Company: Join itsu, a leading Asian-inspired quick-service brand with ambitious growth plans.
- Benefits: Enjoy flexible working, generous time off, free meals, and wellness benefits.
- Other info: Be part of a dynamic team with exciting social events throughout the year.
- Why this job: Make a real impact in a fast-paced environment while promoting sustainability.
- Qualifications: Experience in maintenance leadership and strong organisational skills required.
The predicted salary is between 40500 - 49500 £ per year.
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond.
Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu (grocery) offers a range of high-quality Asian-inspired foods available online and in supermarkets.
We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
- this is the job
- Maintenance Operations Manager
, you will lead and deliver day-to-day repair and maintenance operations across itsu’s UK restaurant estate, including Academy sites.
Reporting to the Property Director, you will manage a small in-house team and coordinate external contractors to ensure efficient, safe, compliant, and cost-effective repairs and preventative maintenance.
The role is hands‑on, with a strong focus on operational execution, prioritisation, and continuous improvement.
- core responsibilities
- Lead and optimise repairs and maintenance activity across the UK estate, ensuring issues are resolved quickly and cost‑effectively
- Coordinate and prioritise reactive and planned maintenance work through the helpdesk function.
- Manage and support a small team of Maintenance Technicians and a Maintenance Helpdesk Coordinator
- Manage external contractors and service providers, ensuring quality, value for money, and adherence to SLAs.
- Ensure all statutory maintenance, health and safety, and compliance requirements are met across the estate.
- Manage the repairs and maintenance budget, including cost control and forecasting.
- Coordinate and manage the annual upgrade programme and associated budget.
- Identify opportunities to improve efficiency and reduce avoidable costs.
- Support ESG initiatives through energy efficiency, water conservation, and sustainable maintenance practices.
- Provide clear reporting and insights on performance, risks, and priorities.
- this is you
- Proven experience in a maintenance or repairs leadership role within retail, hospitality, or a similarly fast-paced environment.
- Experience managing technicians, helpdesk functions, and external contractors.
- Strong working knowledge of health, safety, and statutory maintenance requirements.
- Confidence managing budgets, priorities, and competing demands.
- A practical, solutions-focused mindset with strong organisational skills.
- Clear, calm communication and the ability to work effectively with Operations teams.
- Relevant technical or maintenance qualifications are desirable, but not essential.
perks and benefits
- Flexible working, including 1 day a week from home, and up to 2 week a year working from abroad
- Generous time off allowances (including bank holidays)
- Free breakfast and snacks available everyday
- A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not
- We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing
- An array of business events and socials throughout the year
Operations Maintenance Manager in London employer: Itsu Limited
Joining Itsu Limited means being part of a passionate team dedicated to making healthy eating exciting and accessible. The company fosters a supportive work culture that encourages innovation and personal growth, making it an attractive employer for those looking to make a difference in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Maintenance Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Maintenance Manager at Itsu Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Itsu Limited or be willing to refer you for that Operations Maintenance Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Itsu Limited who’s on the lookout for their next Operations Maintenance Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Maintenance Manager role at Itsu Limited!
We think you need these skills to ace Operations Maintenance Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Itsu Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Itsu Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Itsu Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
