At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a vibrant food brand.
- Company: Join itsu, a fast-growing Asian-inspired food brand with a mission for healthy eating.
- Benefits: Enjoy competitive salary, hybrid working, health insurance, and generous holiday allowance.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Be part of an innovative team shaping the future of healthy fast food.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
The predicted salary is between 29250 - 35750 £ per year.
About Us
**JAN 2027 START** At itsu, we're passionate about making healthy eating exciting, accessible, and affordable. As an Asian-inspired food brand, we’ve grown to over
- 80 restaurants across the
- UK and
- Belgium
, while building a thriving grocery business that reaches customers across Europe and beyond.
Known for our fresh, high-quality food prepared daily in every shop, we're on an ambitious growth journey.
With plans to expand our store estate, accelerate our grocery presence, and continue investing in innovation, technology, and our people, we're shaping the future of healthy fast food.
itsu ( grocery )
, where this role sits, extends the much-loved itsu brand beyond our shops and into supermarkets, health food retailers, online channels, wholesale partners, and international markets.
Our growing product range includes customer favourites such as crispy seaweed thins, frozen gyoza and bao, brilliant'broth, rice'noodles, and miso'easy
, bringing the taste and quality of itsu into homes around the world.
Joining itsu means becoming part of a fast-paced, innovative business with big ambitions, a strong culture, and a shared mission to help people eat beautifully every day.
About The Role
As an IT Support Specialist, you'll be the go-to person for delivering excellent day-to-day IT support across the group.
This is a hands-on role suited to someone who enjoys troubleshooting technical issues, improving user experiences, and ensuring colleagues have the tools and systems they need to succeed.
You'll work across a broad range of technologies, providing support for laptops, mobile devices, Microsoft 365, user administration, business applications, and workplace technology.
You'll also play an important role in maintaining secure, reliable systems and supporting ongoing technology improvements across the business.
- Key Role Responsibilities
- Provide first and second-line IT support for colleagues across Head Office, stores and wider business functions.
- Troubleshoot hardware, software, connectivity, and user access issues across laptops, mobile devices, printers, meeting room technology and business systems.
- Administer user accounts and permissions, supporting joiners, movers and leavers across Microsoft 365 and other business platforms.
- Configure, deploy, maintain and support laptops and end-user devices, ensuring compliance with company security policies.
- Manage and update helpdesk tickets, taking ownership of incidents from initial contact through to resolution and keeping users informed throughout.
- Support Microsoft 365 administration, including user management, email, Teams, Share Point and collaboration tools.
- Maintain IT asset records, documentation, knowledge articles, FAQs and user guides.
- Liaise with third-party suppliers and technology partners to resolve issues and deliver service improvements.
- Assist with the implementation of new technology, system upgrades, testing activities and business change projects.
- Identify recurring issues, recommend improvements and contribute to the continuous enhancement of IT services and processes.
- The Ideal Candidate Will Have
- Previous experience in an IT Support, IT Support Analyst, Service Desk or similar role.
- Strong troubleshooting skills across Windows laptops, Mac OS, Microsoft 365 applications and end-user technology.
- Experience managing user accounts, permissions and access controls within Microsoft 365, Active Directory and/or Entra ID.
- Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
- Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.
- Experience working with ticketing systems and maintaining accurate support documentation.
- A proactive, solutions-focused approach with strong attention to detail.
- Experience supporting mobile devices, printers and workplace technology.
- A willingness to learn new technologies and contribute to future IT projects and improvements.
Desirable
- Experience supporting FMCG, retail, hospitality or multi-site environments.
- Knowledge of networking fundamentals and troubleshooting connectivity issues.
- Experience supporting EPOS or other operational business systems.
What We Offer
- Competitive Salary
- Competitive Bonus Scheme
- 25 days holiday + Bank holidays (two bank holidays are interchangeable for other religious holidays)
- Health Insurance
- Company Pension Scheme
- Hybrid Working model: 3-days in the office and 2-days working from home
- 50% employeediscount in itsu shops
- Free itsu lunch when in the office
- Discounts at major retailers
- Salary sacrifice cycle and electric vehicle schemes
- Development & Growth opportunities
At itsu (grocery), everyone’s taste matters, and so does who’s behind it.
We celebrate diversity and are an equal opportunities employer.
Applications from all backgrounds are encouraged.
If you need support or adjustments to apply, we’ll happily accommodate.
IT Support Specialist employer: Itsu Limited
Joining Itsu Limited means being part of a passionate team dedicated to making healthy eating exciting and accessible. The company fosters a supportive work culture that encourages innovation and personal growth, making it an attractive employer for those looking to make a difference in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Itsu Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Itsu Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Itsu Limited!
✨Direct Apply to Itsu Limited
Let's not forget to apply directly through the Itsu Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Itsu Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Itsu Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Itsu Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
