Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service and operational excellence.
- Company: Join itsu, a leading Asian-inspired quick-service brand with ambitious growth plans.
- Benefits: Enjoy competitive salary, private medical insurance, and a free healthy lunch on duty.
- Other info: Be part of exciting business events and socials throughout the year.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for team development and customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Us
We are itsu, the leading Asian‑inspired quick‑service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu grocery offers a range of high‑quality Asian‑inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best‑in‑class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
Job Overview
As a General Manager, you are accountable for the success of your shop, which rests on four key pillars: People, Hospitality, Quality and Profitability.
Core Responsibilities
- People: Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well‑planned rotas and managing all employee relation issues in line with our policies.
- Hospitality: Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
- Quality: You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.
- Profitability: Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.
About You
- Communication through clear, honest, and enthusiastic style that instils confidence and ensures everyone is aware of their responsibilities throughout the store.
- Attention to detail, understanding small but critical details.
- Lead by example, you understand all roles within the store and feel comfortable turning your hand to them.
- Team‑oriented, working together as a team, seamlessly, is a priority. You are focused on high‑quality customer service experience, taking accountability for your teams, building trust and reliability.
- Passionate about your shop, your role and, your team.
- Entrepreneurial focus on hospitality, you remain calm and collected, while thinking outside the box to prioritise the customer experience and journey.
- People focused, being open to listen, collaborate, give, and receive feedback to your team and the wider business in a professional manner.
Core Qualities
- I take pride in what I do.
- I genuinely care for people.
- I want to grow myself & others.
- I build trust around me.
What We Offer
- Competitive salary.
- Industry leading Training and Development and encouragement to progress your career.
- Private medical insurance.
- Health cash plan scheme which allows to claim cashback on dental check‑ups, physiotherapy, eye test and much more.
- Mental wellbeing platform and 1‑2‑1 therapy sessions and employee assistance programme.
- Optional Critical illness cover and life insurance.
- Flexible E‑Bike subscription and cycle to work scheme.
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not.
- Company pension scheme.
- An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events.
General Manager employer: Itsu Limited
Contact Detail:
Itsu Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current itsu employees. You never know who might help you land that General Manager role!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with potential employers, share your love for creating amazing customer experiences. Talk about how you’ve led teams to deliver top-notch service – it’ll make you stand out!
✨Tip Number 3
Prepare for those interviews! Research itsu’s values and think about how your experience aligns with their focus on people, quality, and profitability. Be ready to discuss specific examples of how you’ve driven success in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the itsu family. Let’s get you that dream job!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and itsu shine through. We want to see that you genuinely care about hospitality and team development, so share your experiences that highlight this passion!
Tailor Your CV: Make sure your CV is tailored to the General Manager position. Highlight relevant experience in people management, customer service, and financial performance. We love seeing how your skills align with our core responsibilities!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate honesty and clarity, so make sure your communication reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the itsu family!
How to prepare for a job interview at Itsu Limited
✨Know the Brand Inside Out
Before your interview, make sure you understand itsu's mission, values, and what sets them apart in the fast food industry. Familiarise yourself with their menu, the quality of their ingredients, and their commitment to healthy eating. This knowledge will show your genuine interest in the brand and help you connect your experience to their goals.
✨Demonstrate Your Leadership Skills
As a General Manager, you'll need to showcase your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or implemented training programmes. Highlight how you foster a collaborative atmosphere and ensure everyone feels valued and motivated.
✨Focus on Customer Experience
itsu places a strong emphasis on hospitality and customer care. Be ready to discuss how you've previously enhanced customer experiences in your roles. Think about specific strategies you've used to improve service quality and how you would apply those at itsu to maintain their high standards.
✨Understand Financial Performance
Since profitability is a key pillar for the role, brush up on your understanding of P&L statements and financial forecasting. Be prepared to discuss how you've driven sales growth and maximised profitability in previous positions. Showing that you can think strategically about financial performance will set you apart as a candidate.