At a Glance
- Tasks: Support the GM in leading a dynamic team and ensuring top-notch customer service.
- Company: Join itsu, a leading Asian-inspired quick-service brand with over 80 locations.
- Benefits: Enjoy competitive salary, private medical insurance, and a free healthy lunch on duty.
- Other info: Participate in fun business events and enjoy a vibrant workplace culture.
- Why this job: Be part of a growing brand that values innovation and personal development.
- Qualifications: Leadership skills and a passion for delivering excellent customer experiences.
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu grocery offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
Job Overview
Our Assistant General Managers are accountable for supporting the overall performance of their shop, supporting the GM to build and lead a proud and engaged team, and deputising during your GMs’ absence.
Key Performance Areas
As an Assistant General Manager, your performance will be measured against five KPIs: People, Standards, Customer, Profit and Sales. You will make decisions to deliver itsu’s customer service excellence whilst balancing the daily operational demands. Your goal will be to motivate and coach your kitchen and front of house team to fulfil their potential and know when to step back and allow your team to flourish.
Main Responsibilities
- Ensure you nurture your team to deliver results by having a complete Family Tree
- Ensure all food is delivered to the customer in line with our five food quality focuses
- Put the customer at the heart of everything you do in your respective shop
- Plan and review effectively to deliver timely, accurate and perfect production
- Be driven to grow your like-for-like sales to achieve your shop’s maximum potential
People Values
- I take pride [in what I do]
- I genuinely care [for people]
- I want to grow [myself & others]
- I build trust [around me]
Benefits
- Competitive salary
- Industry leading Training and Development and encouragement to progress your career
- Private medical insurance
- Health cash plan scheme which allows to claim cashback on dental check‑ups, physiotherapy, eye test and much more
- Mental wellbeing platform and one-to-one therapy sessions and employee assistance programme
- Optional critical illness cover and life insurance
- Flexible e‑bike subscription and cycle to work scheme
- A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
- Company pension scheme
- An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events
Assistant General Manager in Bristol employer: Itsu Limited
itsu is an exceptional employer that prioritises the growth and well-being of its employees, offering industry-leading training and development opportunities alongside a competitive salary. With a vibrant work culture that values teamwork and customer satisfaction, employees enjoy unique benefits such as a free healthy lunch during shifts, flexible e-bike subscriptions, and a supportive mental wellbeing platform. Located in a dynamic environment, itsu fosters a sense of community through regular business events and socials, making it an ideal place for those seeking meaningful and rewarding careers in the fast food sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Itsu Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Itsu Limited
Don't be shy about reaching out to Itsu Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Itsu Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Itsu Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
