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- Tasks: Lead a team to deliver exceptional customer service and track performance metrics.
- Company: A top recruitment agency in England with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Shape a high-performing team and make a difference in customer satisfaction.
- Qualifications: Proven leadership skills and call centre experience required.
- Other info: Join a dynamic team committed to quality and compliance.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment agency in England is seeking a Customer Services Team Leader to supervise a team and ensure high performance in a call centre environment. This role involves tracking KPIs, resolving complex customer issues, and providing coaching to staff.
The ideal candidate will have strong leadership and communication skills as well as experience in a supervisory capacity within a call centre. A commitment to compliance and quality standards is essential.
Customer Services Team Leader – Coaching & KPI Insights in St Albans employer: ITSS Recruitment
Contact Detail:
ITSS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader – Coaching & KPI Insights in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Team Leader role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and KPI management. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience in a call centre environment.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've successfully trained and developed team members in the past. This will highlight your ability to lead and improve performance, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Services Team Leader – Coaching & KPI Insights in St Albans
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in a call centre environment and how you’ve motivated your team to hit those KPIs.
Be Specific About Your Achievements: Don’t just say you’ve resolved customer issues; tell us how you did it! Use specific examples that demonstrate your problem-solving skills and your commitment to compliance and quality standards.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description, like 'coaching' and 'KPI insights', to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at ITSS Recruitment
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you've tracked and improved KPIs in your previous positions, as this will show your understanding of the metrics that matter in a call centre environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Highlight specific situations where your guidance led to improved performance or resolved complex issues, demonstrating your leadership capabilities.
✨Demonstrate Problem-Solving Abilities
Think of challenging customer issues you've faced and how you resolved them. Be ready to share these stories during the interview, as they will illustrate your ability to handle difficult situations while maintaining compliance and quality standards.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Strong communication skills are essential for this role, so consider doing mock interviews with friends or family to refine your delivery and ensure you come across as a strong leader.
