Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, track performance, and resolve customer issues.
- Company: Join a supportive company that values teamwork and growth.
- Benefits: On-site parking, competitive hours, and opportunities for professional development.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in call centres with strong leadership and communication skills.
- Other info: Enjoy a vibrant work environment with clear paths for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Details: Hours: Monday - Friday 9-5pm. On site parking.
Responsibilities
- Supervise and support a team of colleagues, ensuring adherence to schedules and performance targets.
- Track KPIs such as call handling time, average call time, call abandonment and customer satisfaction scores.
- Coaching & development: provide training, mentoring, and feedback to improve skills and performance.
- Resolve complex customer issues and manage escalated calls professionally.
- Prepare and present performance reports, highlighting trends and improvement areas.
- Ensure compliance with company policies, data protection regulations, and quality standards.
Qualifications
- Proven experience in a call centre environment, preferably in a supervisory role.
- Strong leadership and people management skills.
- Excellent communication and problem-solving abilities.
- Ability to analyse data and generate actionable insights.
Customer Services Team Leader in St Albans employer: ITSS Recruitment
Contact Detail:
ITSS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader in St Albans
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully managed a team or resolved customer issues. We want to hear about your experiences, so be ready to share those stories during the interview.
✨Tip Number 3
Prepare some insightful questions to ask at the end of your interview. This shows that you're engaged and serious about the role. Ask about their KPIs or how they support team development – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Team Leader in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a call centre environment and any supervisory roles you've held. We want to see how your skills match up with the responsibilities listed in the job description.
Show Off Your Leadership Skills: In your cover letter, give us examples of how you've successfully led a team or resolved complex customer issues. We love to see real-life stories that demonstrate your problem-solving abilities and leadership style.
Be Data Savvy: Since tracking KPIs is a big part of the role, mention any experience you have with analysing data and generating insights. We’re looking for someone who can not only manage but also improve performance based on data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ITSS Recruitment
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role, like call handling time and customer satisfaction scores. Being able to discuss these metrics confidently will show that you understand what drives success in a customer service environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached colleagues or resolved conflicts. This will demonstrate your ability to manage and motivate a team effectively.
✨Problem-Solving Scenarios
Be ready to tackle hypothetical customer issues during the interview. Practise articulating your thought process on how you would handle escalated calls or complex problems. This will highlight your communication skills and ability to think on your feet.
✨Data-Driven Insights
Brush up on your analytical skills! Be prepared to discuss how you’ve used data to improve team performance or customer satisfaction in previous roles. Showing that you can generate actionable insights from data will set you apart as a candidate.
