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- Tasks: Lead a team of IT Support Engineers and deliver high-level technical support.
- Company: Join a thriving Microsoft Gold Partnered Managed Service Provider in Tamworth.
- Benefits: Competitive salary up to £50K, 2x overtime, and career progression opportunities.
- Why this job: Make a real impact while leading a passionate team in a growing environment.
- Qualifications: Strong base knowledge in IT support and a passion for learning.
- Other info: Dynamic role with excellent opportunities for personal and professional growth.
The predicted salary is between 42000 - 58000 £ per year.
An exciting new opportunity has become available for a Lead IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth. We are looking for an enthusiastic, passionate Lead IT Support Engineer to join a forward‑thinking and growing MSP. There is ample opportunity for career progression as the company has thrived and experienced a 50% expansion over the last 18 months.
The role includes delivering high‑level technical support to a diverse client base, ensuring consistent service quality across multiple environments. Acting as the senior escalation point for complex issues and leading the support team of five in maintaining strong client relationships and meeting SLA commitments.
- Lead a team of 5 IT Support Engineers, providing technical escalation support, coaching, and workload prioritisation.
- Managed escalated tickets, ensuring prompt resolution in line with client SLAs and contractual commitments.
- Oversaw onboarding and off‑boarding processes, device deployments, patching schedules, and infrastructure maintenance.
- Provided day‑to‑day leadership and direction to the IT support team, ensuring workloads were prioritised effectively and service levels were consistently met.
- Conducted regular 1:1s, performance reviews, and skills assessments to support team development and progression.
- Oversaw recruitment, onboarding, and training of new support engineers to maintain a high‑performing team.
- Ensured adherence to ITIL‑based processes, including incident, problem, and change management.
- Monitored team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions.
- Delivered advanced IT line support across a wide range of client infrastructures, including Microsoft 365, Azure, Windows Server, networking, and virtualisation platforms.
We are not expecting the Lead IT Support Engineer to have experience in all the above, just a strong base knowledge and passion to learn more! You will be a self‑motivated Lead IT Support Engineer, a great communicator, and have a natural desire to lead a team. The successful Lead IT Support Engineer should have strong problem‑solving abilities and organisational skills.
Apply now for immediate consideration for this Lead IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.
Lead IT Support Engineer employer: ITSS Recruitment
Contact Detail:
ITSS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you to a great opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a fantastic way to demonstrate your technical abilities and passion for IT support, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews like a champ! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that highlight your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly can sometimes give you an edge, as it shows your enthusiasm for joining our team.
We think you need these skills to ace Lead IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Lead IT Support Engineer role. Highlight your leadership experience and technical expertise, especially in areas like Microsoft 365 and Azure.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT support and your desire to lead a team. Share specific examples of how you've successfully managed escalated tickets or improved service quality in previous roles.
Showcase Your Problem-Solving Skills: In your application, emphasise your problem-solving abilities. We want to see how you've tackled complex issues in the past and what strategies you used to ensure client satisfaction.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at ITSS Recruitment
✨Know Your Tech Inside Out
As a Lead IT Support Engineer, you’ll need to demonstrate your technical knowledge. Brush up on key areas like Microsoft 365, Azure, and networking. Be ready to discuss how you've tackled complex issues in the past and how you can lead a team through similar challenges.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to talk about your leadership style. Share examples of how you've coached team members, prioritised workloads, and managed escalated tickets. Highlight your experience with performance reviews and team development.
✨Understand the Company Culture
Research the Managed Service Provider and understand their values and goals. Tailor your responses to show how your passion for IT aligns with their forward-thinking approach. This will help you connect with the interviewers and demonstrate that you're a great fit for their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare insightful questions about the company’s growth, team dynamics, and expectations for the Lead IT Support Engineer role. This shows your genuine interest and helps you assess if this is the right place for you.
