Junior IT Support Engineer
An exciting new opportunity has become available for a Junior IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tewkesbury.
We are looking for enthusiastic, passionate Junior IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.
They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.
Junior IT Support Engineer experience
- Windows Operating Systems
- IT system setup and configuration
- Hardware and software fault diagnostics
- Office 365
- Intune
- Autopilot
- Exchange
- Active Directory Users/Computers Management
- Basic Networking
- Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
- Microsoft Office Applications
- Prior experience working within a Managed Service Desk provider (beneficial)
- Proven experience resolving incidents quickly by using remote support tools
- Exposure to HP and Dell hardware.
We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!
You will be self‑motivated, a good communicator and have a natural desire to create a fluid environment. The successful 1st Line Support Engineer should have strong problem‑solving abilities, organisational skills and the ability to work as part of a team.
