Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support.
- Company: Join a thriving online ordering business with a focus on customer satisfaction.
- Benefits: Enjoy a Monday to Friday schedule, on-site parking, and career development opportunities.
- Why this job: Make a real difference by coaching your team and resolving customer issues.
- Qualifications: Experience in a call centre and strong leadership skills are essential.
- Other info: A great chance to grow in a supportive and fast-paced environment.
Our client, an on-line ordering business is looking to recruit a Customer Service Team Leader.
Hours: Monday - Friday 9-5pm. On site parking.
- Supervise and support a team of colleagues, ensuring adherence to schedules and performance targets.
- Track KPIs such as call handling time, average call time, call abandonment and customer satisfaction scores.
- Coaching & Development: Provide training, mentoring, and feedback to improve skills and performance.
- Resolve complex customer issues and manage escalated calls professionally.
- Prepare and present performance reports, highlighting trends and improvement areas.
- Ensure compliance with company policies, data protection regulations, and quality standards.
Proven experience in a call centre environment, preferably in a supervisory role. Strong leadership and people management skills. Excellent communication and problem-solving abilities. Ability to analyse data and generate actionable insights.
Customer services team leader employer: ITSS Recruitment
Contact Detail:
ITSS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer services team leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills. Think of examples where you've successfully coached team members or resolved complex customer issues. We want to hear about your problem-solving abilities and how you track KPIs!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you top of mind.
We think you need these skills to ace Customer services team leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service experience, especially if you've worked in a call centre before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Services Team Leader role. Share specific examples of how you've successfully managed teams and resolved complex customer issues in the past.
Showcase Your Data Skills: Since tracking KPIs is a big part of this role, don’t forget to mention any experience you have with data analysis. We love candidates who can generate actionable insights from data, so let us know how you've done this in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ITSS Recruitment
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role, like call handling time and customer satisfaction scores. Being able to discuss these metrics confidently will show that you understand the importance of data in driving team performance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached colleagues or resolved complex issues. This will demonstrate your ability to manage and develop a team effectively.
✨Practice Problem-Solving Scenarios
Anticipate questions about handling escalated calls or resolving customer complaints. Practising your responses to these scenarios will help you articulate your problem-solving abilities clearly during the interview.
✨Be Ready to Discuss Compliance
Understand the importance of compliance with company policies and data protection regulations. Be prepared to discuss how you ensure adherence to these standards in your previous roles, as this is crucial for maintaining quality in customer service.
