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- Tasks: Manage client accounts, resolve queries, and ensure customer satisfaction.
- Company: Join a thriving eco-conscious company with a £65 million turnover in Doncaster.
- Benefits: Enjoy hybrid working, competitive salary up to £32K, plus bonuses.
- Why this job: Be part of a supportive culture that values innovation and creativity.
- Qualifications: Experience in relationship management and customer service is essential.
- Other info: Immediate interviews available; apply now for a chance to join our growing team!
The predicted salary is between 28800 - 38400 £ per year.
Account Manager – Client relations / Customer Success – Up to 30K + Bonus – Doncaster We are looking for a highly motivated and skilled Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster. This exciting opportunity will suit a Account Manager who is well versed in relationship management, customer service and building rapport. Due to impressive growth we are looking for multiple people to join the expanding teams. Please note that this is an Account Manager / Client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. Account Manager Key skills: * Build rapport within your designated client portfolio * Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention. * Be the first point of contact for customer queries, resolving issues promptly and professionally. * Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery. * Support the BDM team with account insights, preparing reports, and contributing to client growth strategies. * Maintain accurate records of client communications, pricing, and service issues using our internal systems. * Proactively identify opportunities for up-selling or cross-selling products and services. * Handle a high volume of administrative and system-based tasks with attention to detail. * Continuously look for ways to improve internal processes and the customer journey. The Account Manager position is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships. We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information
Account Manager employer: ITSS Recruitment
Contact Detail:
ITSS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the company's values and sustainability focus. During your interactions, highlight how your personal values align with theirs, showcasing your genuine interest in their mission.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Be ready to share stories that demonstrate your ability to resolve issues and maintain high levels of customer satisfaction.
✨Tip Number 3
Research the company’s current clients and any recent news or developments. This knowledge will help you engage in meaningful conversations during interviews and show that you're proactive and well-informed.
✨Tip Number 4
Think about ways you can contribute to improving internal processes and the customer journey. Prepare some ideas to discuss during your interview, as this will demonstrate your initiative and commitment to enhancing client relations.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Account Manager position. Tailor your application to highlight your experience in client relations and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in managing client accounts, resolving customer queries, and any relevant administrative tasks. Use specific examples to demonstrate your ability to build rapport and maintain high levels of client satisfaction.
Showcase Your Skills: Make sure to mention skills that align with the job requirements, such as attention to detail, problem-solving abilities, and your proactive approach to identifying opportunities for improvement. This will show that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company’s eco-conscious values. Explain why you want to work with them and how you can contribute to their goals, particularly in customer retention and service delivery.
How to prepare for a job interview at ITSS Recruitment
✨Showcase Your Relationship Management Skills
As an Account Manager, your ability to build rapport is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Customer Service Excellence
Be ready to discuss specific instances where you've resolved customer queries or issues promptly and professionally. This will show your potential employer that you can handle the demands of the role effectively.
✨Familiarise Yourself with Their Operations
Research the company's supply chain and operations processes. Understanding how these elements work together will help you articulate how you can contribute to seamless order processing and service delivery.
✨Highlight Your Attention to Detail
Given the administrative tasks involved, be prepared to discuss how you maintain accurate records and manage high volumes of tasks. Share any tools or methods you use to stay organised and efficient.