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- Tasks: Manage client accounts, ensuring satisfaction and retention while resolving queries.
- Company: Eco-conscious organisation focused on sustainability with a dynamic team.
- Benefits: Up to £30K salary plus bonus, supportive culture, and growth opportunities.
- Other info: Join a rapidly growing team and contribute to innovative processes.
- Why this job: Be a key player in customer relations and make a real impact.
- Qualifications: Experience in relationship management and excellent customer service skills.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for a highly motivated and skilled Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over 65 million, with head offices in Doncaster. This exciting opportunity will suit an Account Manager who is well versed in relationship management, customer service and building rapport. Due to impressive growth we are looking for multiple people to join the expanding teams.
Please note that this is an Account Manager / Client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.
Key responsibilities:- Build rapport within your designated client portfolio.
- Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
- Be the first point of contact for customer queries, resolving issues promptly and professionally.
- Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery.
- Support the BDM team with account insights, preparing reports, and contributing to client growth strategies.
- Maintain accurate records of client communications, pricing, and service issues using our internal systems.
- Proactively identify opportunities for up-selling or cross-selling products and services.
- Handle a high volume of administrative and system-based tasks with attention to detail.
- Continuously look for ways to improve internal processes and the customer journey.
The Account Manager position is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.
We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.
Account Manager employer: ITSS Recruitment
Contact Detail:
ITSS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their focus on sustainability. Be ready to discuss how your experience aligns with their mission and how you can contribute to their client relations.
✨Tip Number 3
Showcase your relationship management skills! During interviews, share specific examples of how you've built rapport with clients and resolved issues. This will demonstrate that you're the right fit for their Account Manager position.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in client relations and customer support, and don’t forget to mention any eco-conscious initiatives you've been part of. We want to see how you can fit into our sustainability-focused culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for building rapport and managing client accounts. Share specific examples of how you've resolved customer queries or improved processes in previous roles. We love hearing about your innovative ideas!
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional, just like we do with our client communications.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our amazing team. Don’t wait too long – we’re interviewing now!
How to prepare for a job interview at ITSS Recruitment
✨Know Your Clients
Before the interview, research the company’s existing client portfolio and understand their values, especially their focus on sustainability. This will help you demonstrate your ability to build rapport and manage relationships effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer queries or issues in the past. Highlight your ability to act as the first point of contact and how you ensured high levels of satisfaction and retention.
✨Be Ready to Discuss Process Improvements
Think about ways you’ve improved internal processes or the customer journey in previous roles. Be prepared to share these insights during the interview, as the company values innovation and creativity.
✨Demonstrate Attention to Detail
Since the role involves handling a high volume of administrative tasks, be ready to discuss how you maintain accurate records and manage communications. Bring examples that showcase your organisational skills and attention to detail.