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- Tasks: Lead a team of IT Support Engineers and deliver high-level technical support.
- Company: Join a forward-thinking Microsoft Gold Partnered Managed Service Provider in Tamworth.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact by leading a passionate team and solving complex IT challenges.
- Qualifications: Strong problem-solving skills and a desire to learn and lead.
- Other info: Great opportunity for growth in a supportive and innovative company.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new opportunity has become available for a Lead IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth. We are looking for enthusiastic, passionate individuals to join a forward-thinking and growing MSP. The role includes delivering high-level technical support to a diverse client base, ensuring consistent service quality across multiple environments.
Responsibilities:
- Lead a team of 5 IT Support Engineers, providing technical escalation support, coaching, and workload prioritisation.
- Manage escalated tickets, ensuring prompt resolution in line with client SLAs and contractual commitments.
- Oversee onboarding and offboarding processes, device deployments, patching schedules, and infrastructure maintenance.
- Provide day-to-day leadership and direction to the IT support team, ensuring workloads are prioritised effectively and service levels are consistently met.
- Conduct regular 1:1s, performance reviews, and skills assessments to support team development and progression.
- Oversee recruitment, onboarding, and training of new support engineers to maintain a high-performing team.
- Ensure adherence to ITIL-based processes, including incident, problem, and change management.
- Monitor team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions.
- Deliver advanced IT line support across a wide range of client infrastructures, including Microsoft 365, Azure, Windows Server, networking, and virtualisation platforms.
Qualifications & Expectations:
We are not expecting the Lead IT Support Engineer to have experience in all the above, just a strong basis knowledge and passion to learn more! You will be self-motivated, a great communicator and have a natural desire to lead a team. The successful candidate should have strong problem-solving abilities and organisational skills.
Apply now for immediate consideration for this position.
Lead IT Support Engineer employer: ITSS Recruitment Ltd
Contact Detail:
ITSS Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and achievements. This is your chance to demonstrate how you can lead a team and tackle complex issues.
✨Tip Number 3
Ace the interview! Research common interview questions for IT support roles and practice your responses. Be ready to discuss how you’ve handled escalated tickets and led teams in the past.
✨Tip Number 4
Apply through our website! We love seeing passionate candidates who are eager to join our growing team. Don’t hesitate – hit that apply button and let’s get the conversation started!
We think you need these skills to ace Lead IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Lead IT Support Engineer role. Highlight your leadership experience, technical skills, and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and leadership. Share specific examples of how you've successfully managed teams or resolved complex issues in the past. Let us know why you're excited about joining StudySmarter!
Showcase Your Problem-Solving Skills: In your application, don't forget to mention your problem-solving abilities. We love candidates who can think on their feet and tackle challenges head-on. Share a story or two about how you've overcome obstacles in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, it shows us you're serious about joining our awesome team!
How to prepare for a job interview at ITSS Recruitment Ltd
✨Know Your Tech Inside Out
As a Lead IT Support Engineer, you'll need to demonstrate your technical prowess. Brush up on key technologies like Microsoft 365, Azure, and Windows Server. Be ready to discuss how you've tackled complex issues in the past and how you can lead a team through similar challenges.
✨Showcase Your Leadership Skills
This role involves leading a team of IT Support Engineers, so highlight your experience in coaching and mentoring. Prepare examples of how you've prioritised workloads and managed escalated tickets. This will show that you're not just technically savvy but also a great leader.
✨Understand the Client's Needs
Since you'll be working with a diverse client base, it's crucial to understand their unique requirements. Research the company’s clients and think about how you can ensure consistent service quality. Discussing your approach to maintaining strong client relationships will set you apart.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think of specific situations where you've had to implement ITIL processes or improve team performance metrics. Practising these scenarios will help you articulate your thought process during the interview.
