At a Glance
- Tasks: Manage key client relationships and drive customer success in a dynamic environment.
- Company: Eco-conscious organisation with a focus on sustainability and growth.
- Benefits: Competitive salary, bonus, company car, and hybrid working options.
- Other info: Join a team of 200 in a thriving company with exciting career opportunities.
- Why this job: Be a vital part of customer retention and revenue growth while making a positive impact.
- Qualifications: Experience in relationship management and a passion for customer success.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for a highly motivated and skilled Senior / Key Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster. This exciting opportunity will suit a Key Account Manager who is well versed in relationship management, customer success and building rapport. The total account spend totals around £6 million with travel to client site when necessary.
Key skills:
- Oversee a portfolio of business relationships, acting as a key liaison between clients and internal teams.
- Build and maintain strong customer partnerships, ensuring service quality and long-term retention.
- Monitor account performance, identify potential risks, and take preventative action to address concerns.
- Support revenue growth by recognising opportunities to expand services and deliver added value to existing customers.
- Create and manage strategic account plans, setting objectives and reviewing progress against goals.
- Deliver regular performance updates, maintain accurate records, and provide management reporting where required.
- Resolve client queries and service issues efficiently by coordinating with relevant stakeholders.
- Manage commercial agreements, including renewals, amendments, and discussions relating to contractual arrangements.
The Key Account Manager position is a pivotal role within the business, playing a senior part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.
We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.
Key Account Manager employer: ITSS Recruitment Ltd
ITSS Recruitment Ltd is an excellent employer, offering a dynamic and collaborative work culture where creativity thrives. Located in Hertford, this digital marketing agency provides its employees with opportunities for professional growth, competitive salaries, and a hybrid working model that promotes work-life balance. Join a team that values innovation and teamwork, making it a rewarding place to develop your skills as a WordPress Developer.
