At a Glance
- Tasks: Provide IT support and technical assistance in a dynamic Managed Service Desk environment.
- Company: Join a thriving Microsoft Gold Partnered Managed Service Provider in Tamworth.
- Benefits: Earn up to £30K with 2x overtime and enjoy a flexible work culture.
- Other info: Great career progression opportunities in a relaxed yet professional environment.
- Why this job: Be part of a growing team that values innovation and creativity.
- Qualifications: Knowledge of Windows, Office 365, and experience in a Managed Service Desk is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary
IT Support Engineer – Fareham – Not For Profit Sector – Up to £28,000 – 37 hour week + Benefits, 25 Days Holiday (Rising to 30) + Bank Holidays.
Overview
We are looking for a proactive and detail‑oriented IT Support Engineer to join a well‑established Not for Profit organisation based in Fareham. You'll be working within a collaborative IT team, maintaining and supporting the business’s IT systems. The organisation employs close to 400 people and is expanding.
This is a fantastic opportunity for someone with a passion for IT to take ownership of a varied role, working closely with internal stakeholders and end users to strengthen IT. The environment encourages continuous improvement, knowledge sharing, and the opportunity to influence practices across the organisation.
Key Skills
- Microsoft 365 Solutions
- Microsoft Entra
- Intune
- Exchange Online
- Teams administration
- Autopilot
- Active Directory Users/Computers Management
- Networking
- Experience of managing SaaS based systems
- Used to handling access control requests
- Microsoft SharePoint
- Maintain quality and governance in recording data
- Cyber security awareness
Qualifications
You will be an analytical and organised IT Support Engineer with strong problem‑solving skills and the ability to communicate effectively with both technical and non‑technical stakeholders. A collaborative mindset and willingness to learn are essential. We are not expecting the engineer to be an expert in all the technologies above, just a solid foundation and a genuine interest in developing within the IT industry.
How to Apply
We are actively interviewing, so apply now for immediate consideration for the IT Support Engineer role or contact us for further information.
IT Support Engineer employer: ITSS Recruitment Ltd
Join a dynamic and innovative team as an IT Support Engineer at a Microsoft Gold Partnered Managed Service Provider in Tamworth, where your ideas are valued and creativity is encouraged. With a relaxed yet professional work culture, you will benefit from flexible working arrangements and ample opportunities for career progression in a rapidly expanding company. Enjoy competitive compensation, including overtime pay, while being part of a supportive environment that prioritises employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows, Office 365, or remote support tools, make sure to highlight these in conversations. We want to see how you can solve problems and help clients!
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you’re interested in. Express your enthusiasm for their work and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows, Office 365, and Active Directory. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our relaxed yet professional environment. Keep it friendly and engaging – we love personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re all about innovation and creativity, so let us know how you think outside the box when resolving incidents.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at ITSS Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Office 365, and Exchange. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in a timely manner. Think about specific incidents where you used remote support tools effectively. This will demonstrate your ability to think on your feet and provide excellent customer service, which is crucial for an IT Support Engineer.
✨Familiarise Yourself with the Company Culture
Since the company values innovation and a relaxed environment, be ready to discuss how you can contribute to this culture. Share your thoughts on collaboration and creativity in tech support, and how you can help foster a positive team dynamic.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about their approach to career progression and how they support their employees' growth. This shows that you're genuinely interested in the position and eager to be part of their thriving team.
