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For Companies At a Glance
- Tasks: Provide IT support and technical assistance in a dynamic Managed Service Desk environment.
- Company: Join a thriving Microsoft Gold Partnered Managed Service Provider in Tamworth.
- Benefits: Earn up to £30K with 2x overtime and enjoy a flexible work culture.
- Why this job: Be part of a growing team that values innovation and creativity.
- Qualifications: Knowledge of Windows, Office 365, and experience in a Managed Service Desk is a plus.
- Other info: Great career progression opportunities in a relaxed yet professional environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
IT Support Engineer – up to 30K + 2x Overtime – Tamworth
An exciting new opportunity has become available for an IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.
We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.
Responsibilities
- Provide IT support and technical assistance to clients as part of a Managed Service Desk environment
- Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
- Resolve incidents quickly using remote support tools
- Assist with Windows operating systems and Office 365 email solutions
- Support Exchange mailbox management (Exchange 2007/2010/2013/2016)
- Manage Active Directory users/computers
- Support basic client-side networking and hardware issues (HP and Dell)
- Collaborate with team members to deliver a high level of customer service
Qualifications
- Strong basis knowledge in Windows 7/10, Office 365, Exchange, Active Directory
- Experience with remote support tools and resolving incidents efficiently
- Prior experience in a Managed Service Desk environment is beneficial
- Self-motivated, good communicator with problem-solving abilities and organisational skills
Benefits & Application
Up to 30K salary with 2x overtime. Apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further details.
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IT Support Engineer employer: ITSS Recruitment Ltd
Contact Detail:
ITSS Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows, Office 365, or remote support tools, make sure to highlight these in conversations. We want to see how you can solve problems and help clients!
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you’re interested in. Express your enthusiasm for their work and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, Office 365, and Active Directory. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our relaxed yet professional environment. Keep it friendly and engaging – we love personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about innovation and creativity, so let us know how you think outside the box when resolving incidents.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at ITSS Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Office 365, and Exchange. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in a timely manner. Think about specific incidents where you used remote support tools effectively. This will demonstrate your ability to think on your feet and provide excellent customer service, which is crucial for an IT Support Engineer.
✨Familiarise Yourself with the Company Culture
Since the company values innovation and a relaxed environment, be ready to discuss how you can contribute to this culture. Share your thoughts on collaboration and creativity in tech support, and how you can help foster a positive team dynamic.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about their approach to career progression and how they support their employees' growth. This shows that you're genuinely interested in the position and eager to be part of their thriving team.
