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- Tasks: Lead a team, track KPIs, and coach staff to excel in customer service.
- Company: A top recruitment agency in the UK with a focus on growth and development.
- Benefits: Full-time hours, Monday to Friday schedule, and on-site parking.
- Why this job: Shape a high-performing team and make a real difference in customer service.
- Qualifications: Experience in a call centre and strong leadership and communication skills.
- Other info: Opportunity for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment agency in the United Kingdom is seeking a Customer Services Team Leader to supervise a team, track KPIs, and coach staff. The ideal candidate should have experience in a call centre environment and possess strong leadership, analytical and communication skills.
This full-time role includes a Monday to Friday schedule and offers on-site parking. The candidate will ensure compliance with policies and present performance reports regularly.
Customer Services Team Leader – Coaching & KPI Insights in England employer: ITSS Recruitment Ltd
Contact Detail:
ITSS Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader – Coaching & KPI Insights in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Team Leader role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for those interviews! Brush up on your leadership and coaching skills, and be ready to discuss how you've tracked KPIs in the past. We want you to shine when it comes to showcasing your experience.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it helps us keep track of your application and get back to you faster.
We think you need these skills to ace Customer Services Team Leader – Coaching & KPI Insights in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a call centre environment and showcases your leadership skills. We want to see how you've successfully coached teams and tracked KPIs in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Services Team Leader role. Share specific examples of how you've led teams and improved performance in the past.
Show Off Your Communication Skills: Since this role requires strong communication skills, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show a bit of your personality – we love authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ITSS Recruitment Ltd
✨Know Your KPIs
Make sure you understand key performance indicators relevant to the role. Be ready to discuss how you've tracked and improved KPIs in your previous positions. This shows that you’re not just familiar with the metrics but also know how to leverage them for team success.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Think about specific situations where your guidance led to improved performance. This will demonstrate your leadership abilities and your commitment to developing others.
✨Communicate Clearly
Since strong communication skills are essential, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence.
✨Research the Company
Familiarise yourself with the recruitment agency's values, mission, and recent achievements. This knowledge will help you tailor your answers and show that you're genuinely interested in the role and the company culture.
