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- Tasks: Support Dynamics 365 users by resolving issues and implementing requests efficiently.
- Company: Join a leading Microsoft consultancy focused on Dynamics 365 and Power Platform.
- Benefits: Enjoy hybrid working, career progression, and exposure to cutting-edge technology.
- Why this job: Be part of a growing team with opportunities for personal and professional development.
- Qualifications: 2 years in desktop support; knowledge of Dynamics 365 customisation and security required.
- Other info: Located near Hook, Hampshire; immediate interviews available.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are seeking a D365 CE Support Analyst to work for a well established Microsoft consultancy who specialise in the Dynamics 365 and Power Platform sector.This is a growing company who have a strong project pipeline and as such they are growing their support function.You will be responsible for the resolution or implementation of any issues and requests promptly and effectively, escalating cases to senior engineers when required whilst maintaining ownershipThis role will offer you the chance to work on new projects and they are known for offering employees progression and the chance to move into a consultant role over time.Working within a small team means you'll need to be proactive, be able to work under your own initiative and within a team. You will be exposed to all areas of Dynamics and the Dataverse, such as Power Automate and Power Apps. Requests can range from the creation of new fields, updating forms, apply security permissions or adding automation using workflows, Power Automate.
You must possess excellent communication skills and be able to establish strong working relationships with customers, clarify their requests and also to troubleshoot their issues effectively. Responsibilities: * Logging and processing customer requests and issues using Dynamics 365* Troubleshooting and diagnosing support issues via the phone, email or onsite visits* Effective ticket management to meet defined service levels* Assist with project related work, such as brand new implementations or improvements to existing systems.* Assist with onboarding new customers * Ensure they stay at the cutting edge of technologySkills and Experience:* Knowledge of Dynamics 365 customisation – fields, forms, business rules, workflows* Knowledge of Dynamics 365 security and settings.* Experience with data handling, exporting, validating and re-importing.* 2 years' experience within a desktop support role.You will based hybrid in the office near to Hook, Hampshire so will need to be within travelling distance to the office.Sponsorship will not be available for this role and we aren't able to accept Post Study work visas.We are interviewing currently so apply now for immediate consideration for the D365 CE Support Analyst position or contact Stuart Barnes on for further information.
Dynamics 365 CE Support Analyst employer: ITSS Recruitment Ltd
Contact Detail:
ITSS Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE Support Analyst
✨Tip Number 1
Familiarise yourself with Dynamics 365 and its customisation features. Understanding how to create fields, update forms, and apply security permissions will give you a solid foundation to discuss your skills during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to share examples of how you've effectively resolved issues in previous roles, as this will demonstrate your ability to handle customer requests and maintain ownership of cases.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've built strong relationships with customers in the past. This is crucial for the role, so think of specific instances where your communication made a difference.
✨Tip Number 4
Research the company and their project pipeline. Being knowledgeable about their current projects and future goals can help you tailor your responses and show genuine interest during the interview process.
We think you need these skills to ace Dynamics 365 CE Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Dynamics 365, including any specific customisation or troubleshooting skills. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Dynamics 365 and your problem-solving abilities. Mention specific examples of how you've successfully resolved issues in previous roles, and express your enthusiasm for working in a consultancy environment.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to establish strong working relationships with customers and effectively clarify their requests.
Highlight Teamwork and Initiative: Emphasise your ability to work both independently and as part of a team. Provide examples of situations where you took the initiative to solve problems or improve processes, as this aligns with the proactive nature of the role.
How to prepare for a job interview at ITSS Recruitment Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Dynamics 365 customisation, including fields, forms, and workflows. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and diagnosing support issues, be ready to share instances where you've successfully resolved technical problems. Highlight your approach to identifying issues and implementing solutions.
✨Emphasise Communication Abilities
Excellent communication skills are crucial for this position. Prepare to discuss how you've established strong working relationships with customers and how you clarify their requests effectively.
✨Be Proactive and Team-Oriented
As you'll be working within a small team, it's important to demonstrate your ability to work independently while also being a team player. Share examples of how you've contributed to team projects or supported colleagues in the past.
