At a Glance
- Tasks: Manage key client relationships and drive customer success in a dynamic environment.
- Company: Eco-conscious organisation focused on sustainability with a strong team culture.
- Benefits: Competitive salary, bonus, company car, and opportunities for professional growth.
- Other info: Join a thriving team with a focus on innovation and sustainability.
- Why this job: Be a vital part of customer retention and revenue growth while making a positive impact.
- Qualifications: Experience in relationship management and a knack for building strong partnerships.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for a highly motivated and skilled Senior / Key Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster.
This exciting opportunity will suit a Key Account Manager who is well versed in relationship management, customer success and building rapport. The total account spend totals around £6 million with travel to client site when necessary.
Key skills:
- Oversee a portfolio of business relationships, acting as a key liaison between clients and internal teams.
- Build and maintain strong customer partnerships, ensuring service quality and long-term retention.
- Monitor account performance, identify potential risks, and take preventative action to address concerns.
- Support revenue growth by recognising opportunities to expand services and deliver added value to existing customers.
- Create and manage strategic account plans, setting objectives and reviewing progress against goals.
- Deliver regular performance updates, maintain accurate records, and provide management reporting where required.
- Resolve client queries and service issues efficiently by coordinating with relevant stakeholders.
- Manage commercial agreements, including renewals, amendments, and discussions relating to contractual arrangements.
The Key Account Manager position is a pivotal role within the business, playing a senior part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.
We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.
Key Account Manager in Doncaster employer: ITSS Recruitment Ltd
ITSS Recruitment Ltd is an excellent employer, offering a dynamic and collaborative work culture where creativity thrives. Located in Hertford, this digital marketing agency provides its employees with opportunities for professional growth, competitive salaries, and a hybrid working model that promotes work-life balance. Join a team that values innovation and teamwork, making it a rewarding place to develop your skills as a WordPress Developer.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ITSS Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ITSS Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ITSS Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ITSS Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ITSS Recruitment Ltd!
How to prepare for a job interview at ITSS Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
