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- Tasks: Coordinate customer service cases and ensure timely resolutions for new home concerns.
- Company: Join a respected Housing Developer in a friendly, modern office in Bristol.
- Benefits: Enjoy competitive salary, annual bonus, generous leave, and private medical insurance.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills required.
- Other info: Great team culture with opportunities for personal growth and volunteering days.
The predicted salary is between 30000 - 42000 £ per year.
We are working in partnership with a highly respected Housing Developer who are looking for a Customer Service Coordinator to join their friendly team in Bristol. Working from their modern, open plan office in Clifton, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. You will be dealing with customer concerns received by telephone or email and appointing contractors to deal with any snagging or defects that arise in their new homes.
What's in it for you:
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Generous annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits
In return, what our client would like from you:
- Behave in line with their company values: Integrity, Caring and Quality
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business
More about the Customer Service Coordinator role:
- To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way to ensure a positive customer journey.
- Issue instructions to sub-contractors and follow up to ensure prompt resolution.
- To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- To deliver an excellent customer service, understanding and empathy to customers.
- To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring the database is up to date.
- Ensure all Customer Service KPIs are in line with company guidelines.
Customer Service Coordinator in Bristol employer: ITS (Technical Recruitment) Ltd
Contact Detail:
ITS (Technical Recruitment) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and contractors, being clear and confident is key. Try role-playing common customer service scenarios with a friend to get comfortable handling tricky situations.
✨Tip Number 3
Don’t forget to prepare some questions for your interview. Asking about their approach to customer service or how they handle complaints shows that you're genuinely interested in the role and ready to contribute to their success.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join their friendly team in Bristol.
We think you need these skills to ace Customer Service Coordinator in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements that show you can handle complaints and work under pressure.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've demonstrated integrity, caring, and quality in your past jobs.
Show Off Your Communication Skills: Since this role involves liaising with customers and contractors, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional while still being friendly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at ITS (Technical Recruitment) Ltd
✨Know the Company Values
Before your interview, take some time to understand the company's values: Integrity, Caring, and Quality. Think of examples from your past experiences that demonstrate how you embody these values, as this will show that you're a great cultural fit.
✨Prepare for Customer Scenarios
Since the role involves handling customer complaints and concerns, prepare for situational questions. Think about times you've successfully resolved issues or dealt with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with Microsoft Office, especially Excel and Outlook. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles to manage tasks or communicate effectively.
✨Showcase Your Team Spirit
This role requires excellent teamwork skills, so be prepared to talk about how you've collaborated with others in the past. Share specific examples of how you’ve contributed to a team’s success and how you handle conflicts or differing opinions.
