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- Tasks: Coordinate customer service cases and ensure timely resolutions for new home concerns.
- Company: Join a respected Housing Developer in a friendly Bristol team.
- Benefits: Enjoy competitive salary, annual bonus, and generous leave plus many perks.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
We are working in partnership with a highly respected Housing Developer who are looking for a Customer Service Coordinator to join their friendly team in Bristol. Working from their modern, open plan office in Clifton, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. You will be dealing with customer concerns received by telephone or email and appointing contractors to deal with any snagging or defects that arise in their new homes.
What's in it for you:
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Generous annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits
In return, what our client would like from you:
- Behave in line with their company values - Integrity, Caring and Quality
- Previous experience working within similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business
More about the Customer Service Coordinator role:
- To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way to ensure a positive customer journey.
- Issue instructions to sub-contractors and follow up to ensure prompt resolution.
- To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- To deliver an excellent customer service, understanding and empathy to customers.
- To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring the database is up to date.
- Ensure all Customer Service KPIs are in line with company guidelines.
Customer Service Coordinator in Devon employer: ITS (Technical) Ltd
Contact Detail:
ITS (Technical) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing development sector. You never know who might have a lead on a Customer Service Coordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Show off your problem-solving skills and how you handle complaints with patience and tact.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s super easy to navigate and you’ll be one step closer to landing that Customer Service Coordinator gig!
We think you need these skills to ace Customer Service Coordinator in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements that show you can handle complaints and work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Coordinator role. Mention your understanding of Microsoft Office and your ability to communicate effectively with customers and team members.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle difficult situations and your commitment to delivering excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at ITS (Technical) Ltd
✨Know the Company Values
Before your interview, take some time to understand the company's values: Integrity, Caring, and Quality. Think of examples from your past experiences that demonstrate how you embody these values, as this will show that you're a great cultural fit.
✨Prepare for Customer Scenarios
Since you'll be dealing with customer concerns, prepare for common scenarios you might face in the role. Think about how you would handle complaints or difficult situations, and be ready to share specific examples during the interview.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with Microsoft Office, especially Excel and Outlook. You might be asked about your experience with these tools, so it’s a good idea to have a few examples of how you've used them effectively in previous roles.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You could even do a mock interview with a friend to get feedback on your communication style and ensure you come across as polite, tactful, and assertive.