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For Companies At a Glance
- Tasks: Coordinate customer service cases and liaise with customers and contractors.
- Company: Leading housing developer with a friendly team in Bristol.
- Benefits: Competitive salary, annual bonus, generous leave, and private medical insurance.
- Other info: Enjoy volunteering days and employee rewards for your hard work.
- Why this job: Join a supportive team and make a difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are working in partnership with a leading housing developer who have a fantastic opportunity for a Customer Service Coordinator to join their friendly team in Bristol. As a Customer Service Coordinator, you will deal with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. You will be dealing with customer concerns received via email and telephone, appointing contractors to deal with any snagging or defects that arise.
Package
- Competitive basic salary and annual bonus
- Generous annual leave plus bank holidays
- 2 volunteering days per annum
- Private medical insurance, with employee paid cover
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal including discounts
About you
- Previous experience working in customer service.
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints in a calm manner
- Strong administrative skills
- Good planning and organisation skills
- Excellent communications skills
- Team player
Customer Service Coordinator employer: ITS (Technical) Ltd
Contact Detail:
ITS (Technical) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing industry or customer service field. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Coordinator roles and practice your responses. We want you to shine when discussing how you handle complaints and ensure customer satisfaction.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or scenarios where you’ve successfully resolved customer issues. This will help demonstrate your strong administrative and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Coordinator position. Share specific examples of how you've handled customer concerns in the past – we love a good story!
Show Off Your Communication Skills: Since you'll be dealing with customers and partners, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, make sure your writing is clear, concise, and friendly – just like how we communicate at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, you’ll get to see all the other amazing opportunities we have on offer!
How to prepare for a job interview at ITS (Technical) Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled customer concerns, especially in challenging situations. This will show that you understand the role and can bring valuable skills to the team.
✨Familiarise Yourself with Microsoft Office
Since the job requires a good understanding of Microsoft Office, particularly Excel and Outlook, make sure you're comfortable using these tools. You might be asked about how you use them in your daily tasks, so having specific examples ready will impress your interviewers.
✨Demonstrate Your Communication Skills
As a Customer Service Coordinator, excellent communication is key. Practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you successfully resolved customer complaints, highlighting your calm approach and effective communication.
✨Show Your Team Spirit
This role requires a strong team player, so be prepared to discuss how you collaborate with others. Share examples of how you've worked with colleagues, technicians, or subcontractors in the past to resolve issues. This will demonstrate that you can fit into their friendly team culture.