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- Tasks: Coordinate customer service cases and ensure timely resolutions for new home concerns.
- Company: Join a respected Housing Developer in a friendly Bristol team.
- Benefits: Enjoy competitive salary, annual bonus, generous leave, and private medical insurance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
We are working in partnership with a highly respected Housing Developer who are looking for a Customer Service Coordinator to join their friendly team in Bristol. Working from their modern, open plan office in Clifton, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. You will be dealing with customer concerns received by telephone or email and appointing contractors to deal with any snagging or defects that arise in their new homes.
Benefits
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Generous annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4× your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits
Requirements
- Behave in line with their company values - Integrity, Caring and Quality
- Previous experience working within similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communication skills
- Good team working skills
- A commitment to work as required to meet the needs of the business
Responsibilities
- To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way to ensure a positive customer journey.
- Issue instructions to sub‑contractors and follow up to ensure prompt resolution.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28‑day period.
- Deliver an excellent customer service, understanding and empathy to customers.
- Communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring the database is up to date.
- Ensure all Customer Service KPI's are in line with company guidelines.
Customer Service Coordinator in Clifton employer: ITS (Technical) Ltd
Contact Detail:
ITS (Technical) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Clifton
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you’re a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and contractors, being clear and confident is key. Try role-playing common customer service scenarios with a friend to get comfortable handling tricky situations.
✨Tip Number 3
Don’t forget to prepare some questions for your interview. Ask about their approach to customer service or how they handle complaints. This shows you’re genuinely interested in the role and want to contribute positively to their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Customer Service Coordinator in Clifton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements that show you can handle complaints and tricky situations with ease.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Coordinator role. Mention your understanding of the company values like Integrity, Caring, and Quality, and how you embody them.
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure your written application showcases your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at ITS (Technical) Ltd
✨Know the Company Values
Before your interview, take some time to understand the company's core values: Integrity, Caring, and Quality. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you align with their culture and are a great fit for the team.
✨Brush Up on Your Communication Skills
As a Customer Service Coordinator, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable handling complaints and difficult situations. This will help you shine during the interview!
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only highlight your problem-solving abilities but also demonstrate your commitment to delivering excellent customer service.
✨Familiarise Yourself with Microsoft Office
Since the role requires a good understanding of Microsoft Office, especially Excel and Outlook, make sure you're comfortable using these tools. If you can, brush up on any relevant features or functions that could be useful in managing customer service cases. Being tech-savvy will give you an edge in the interview!