Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users in the London office.
- Company: Join a leading US law firm with a global presence and a supportive culture.
- Benefits: Enjoy professional growth, stunning office views, and occasional travel across Europe.
- Why this job: Be part of a dynamic team tackling exciting IT challenges in a fast-paced environment.
- Qualifications: Previous IT support experience, especially in legal, and strong skills in Microsoft Office 365.
- Other info: Opportunity to collaborate with international teams and work on innovative IT projects.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Analyst – Global Law firm
About the Firm:
Join the global IT support team of a leading US Law Firm, based in London. As part of this team, you will provide IT support to users in the London office – the firm’s largest satellite office, which has impressively doubled in recent years. Although based in London, you will play a crucial role in supporting multiple offices across the globe.
With a supportive and dynamic environment, this is your chance to work for an organization that values its people and invests in their growth.
The Role:
We’re seeking an experienced Legal IT Support Analyst to deliver outstanding 1st and 2nd line IT support to users in our Central London office. As part of this high-performing team, you’ll handle a variety of technical challenges, work on exciting IT projects, and collaborate with colleagues from offices worldwide.
If you’re passionate about delivering exceptional service, have experience in professional services (ideally legal), and thrive in a fast-paced environment, this role is made for you.
What You’ll Do:
- Provide 1st and 2nd line IT support for users in the London office.
- Troubleshoot and resolve technical issues related to hardware, software, and networks.
- Collaborate with international teams to ensure seamless IT operations across global offices.
- Participate in projects to implement new technologies and improve existing systems.
- Offer occasional on-site IT support during business trips in Europe.
What We’re Looking For:
- Professional Experience: Previous IT support experience in a professional services environment, ideally within the legal sector.
- Technical Skills:
- Strong Experience with Microsoft Office 365 Suite and Microsoft Teams.
- Experience with Legal systems like iManage, Intapp, Elite 3e, BigHand
- Familiarity with Windows operating systems, iOS device support, and hardware troubleshooting.
- AV system experience (MS Teams, Zoom, Webex
Why Join Us?
- Be part of a close-knit, supportive IT team in a highly respected global law firm.
- Work from a stunning office with breathtaking city views.
- Enjoy opportunities for professional growth and development.
- Experience occasional travel to other European offices.
Take the Next Step in Your Career:
If you’re a dedicated IT professional with a service-centric mindset and a desire to work for a world-leading organization, we’d love to hear from you. Apply today to join our exceptional team!
IT Support Analyst – Global Law Firm
Information Technology Support Analyst employer: ITS Recruitment | ITS Works
Contact Detail:
ITS Recruitment | ITS Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarize yourself with the specific legal IT systems mentioned in the job description, such as iManage and Intapp. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of the firm on platforms like LinkedIn. Engaging with them can provide you with valuable insights about the company culture and the specific challenges they face in IT support.
✨Tip Number 3
Stay updated on the latest trends in IT support, especially within the legal sector. Being knowledgeable about emerging technologies and best practices will set you apart from other candidates.
✨Tip Number 4
Prepare for potential technical scenarios that may be discussed during the interview. Practicing how you would troubleshoot common issues can showcase your problem-solving skills and readiness for the role.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in professional services and the legal sector. Emphasize your familiarity with Microsoft Office 365, legal systems, and troubleshooting skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver exceptional service. Mention specific experiences where you successfully resolved technical issues or collaborated with teams.
Highlight Technical Skills: In your application, clearly list your technical skills, particularly those mentioned in the job description, such as experience with Microsoft Teams, iManage, and AV systems. This will demonstrate your fit for the role.
Show Enthusiasm for Growth: Express your eagerness for professional growth and development in your application. Mention how you value working in a supportive environment and your interest in participating in exciting IT projects.
How to prepare for a job interview at ITS Recruitment | ITS Works
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Office 365, Microsoft Teams, and any legal systems you've worked with, like iManage or Elite 3e. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Your Service Mindset
Since this role emphasizes exceptional service, think of instances where you went above and beyond for a user. Share stories that illustrate your commitment to providing outstanding IT support.
✨Familiarize Yourself with the Firm's Culture
Research the law firm and understand its values and work environment. Be ready to explain why you want to work there and how you align with their mission of valuing people and investing in growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Practice responding to hypothetical scenarios related to IT support challenges, focusing on your thought process and how you would approach resolving them.
