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For Companies At a Glance
- Tasks: Support IT systems and deliver top-notch service to users globally.
- Company: Join a leading company known for its innovative technology and inclusive culture.
- Benefits: Enjoy hybrid work options, paid training, and opportunities for career growth.
- Why this job: Gain hands-on experience with cutting-edge tech while working in a supportive team environment.
- Qualifications: Strong communication skills; experience in a professional or start-up setting is a plus.
- Other info: Must be within commuting distance of Colchester for weekly office visits.
The predicted salary is between 28800 - 43200 £ per year.
IT Service Desk Analyst Join a diverse and inclusive team committed to fostering a workplace where every individual is valued and respected. An exciting opportunity with a company that is a leader in its field, seeking an IT Service Desk Analyst. The company uses cutting-edge technology that you will support and gain exposure to, making this an excellent position for any analyst looking to learn new skills. The team prides itself on delivering a first-class service to a global user base, and the IT Service Desk Analyst will support senior stakeholders to ensure the IT systems are running effectively and efficiently. You will receive two weeks of paid training, covering both the technical and soft skills needed to ensure a white-glove service is delivered. Desirable Skills Windows 7/11 and Office 365 (desirable but not essential) Experience working within a professional service environment / Start-Up Environment Excellent verbal and written communication skills are essential This is a hybrid role and is split between wfh and the office, you are required to work from the office on a weekly basis – meaning you will need to be within travelling distance of Colchester. This is a fantastic opportunity with a global company that offers excellent opportunity for career progression. The role could be a good fit for someone who is looking to start or further their IT ca…
IT Support Analyst employer: ITS Recruitment Careers
Contact Detail:
ITS Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarize yourself with the latest IT support tools and technologies, especially Windows 7/11 and Office 365. Even if these skills are not essential, having a solid understanding will give you an edge during discussions with the team.
✨Tip Number 2
Highlight any experience you have in a professional service or start-up environment. This shows that you can adapt to fast-paced settings and understand the importance of delivering excellent customer service.
✨Tip Number 3
Prepare to discuss your communication skills in detail. Since excellent verbal and written communication is essential for this role, think of examples where you've successfully communicated complex information to different audiences.
✨Tip Number 4
Since this is a hybrid role, be ready to explain your approach to balancing remote work and in-office responsibilities. Showing that you can manage both effectively will demonstrate your readiness for the position.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Service Desk Analyst position. Understand the key responsibilities and desirable skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any work with Windows 7/11 and Office 365. Emphasize your communication skills and any experience in a professional service or start-up environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and adapt, as well as your commitment to delivering excellent service to users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ITS Recruitment Careers
✨Show Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Be prepared to explain technical concepts in a way that non-technical stakeholders can understand.
✨Demonstrate Your Technical Knowledge
Familiarize yourself with Windows 7/11 and Office 365, even if they are not essential. Being able to discuss these technologies confidently will show your commitment to the role and your willingness to learn.
✨Highlight Your Customer Service Experience
The company prides itself on delivering first-class service. Share examples from your past experiences where you provided exceptional support or resolved issues effectively, especially in a professional or start-up environment.
✨Prepare for Hybrid Work Questions
Since this is a hybrid role, be ready to discuss how you manage your time and productivity while working from home versus in the office. Show that you can adapt to both environments and maintain high performance.
