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- Tasks: Be the first point of contact for customers, handling enquiries via phone, email, and social media.
- Company: Join a supportive team at a local government service in Saffron Walden.
- Benefits: Earn £15-£16 per hour with free parking and structured training.
- Why this job: Gain invaluable customer service experience and explore future career opportunities.
- Qualifications: Excellent communication skills and ability to work in a fast-paced environment.
- Other info: 6-month contract with a fun and friendly team atmosphere.
Starting salary £28,598 (£15 - £16 p/h) 37hrs per week. Supporting local government services. Based in Saffron Walden. 6 Month contract.
Due to increased workload, we are seeking two temporary Customer Services Operators to join a busy and high-performing Customer Service Centre supporting local government services. This is an excellent opportunity to join a supportive team of over 15 Officers who pride themselves on fostering a collaborative working environment. Whether you’re looking to develop within customer services or explore wider opportunities across the Council in the future, this role offers valuable exposure and experience.
It also offers:
- Free Parking
- Working hours Mon to Thurs: 8:30am – 5:00pm and Fri: 8:30am – 4:30pm
About this role:
As a Customer Services Operator, you will be the first point of contact for service users, responding to enquiries via:
- Telephone
- Email and webchat
- Digital platforms including online services and social media
You will take ownership of a wide range of enquiries relating to council services, predominantly focused on:
- Repairs and maintenance of tenanted properties and corporate buildings
- Council Tax and payments
- School Admissions and Transport
- Waste services
- Registration services
- Community Helpline support (financial, welfare and wellbeing enquiries)
You will:
- Deliver high-quality, professional customer service across multiple contact channels
- Take responsibility for resolving enquiries at first point of contact wherever possible
- Accurately log and update information across various IT systems
- Effectively signpost customers to partner agencies where required
- Support customers with their digital journey and promote online services
- Handle challenging or sensitive situations calmly and empathetically
- Work effectively under pressure in a fast-paced environment
- This role requires initiative, resilience and a proactive approach to problem solving
Working Hours:
Monday to Thursday: 8:30am – 5:00pm
Friday: 8:30am – 4:30pm
37 hours per week
Office-based position
6 Month contract
About You:
We are looking for candidates who can demonstrate:
- Excellent communication and interpersonal skills – telephone, written and digital
- Ability to work effectively in a busy, fast-paced environment
- Confidence using multiple computer systems and retrieving information accurately
- Strong attention to detail
- Ability to manage difficult enquiries and problem-solve effectively
- A flexible and collaborative team approach
- Willingness to embrace new technologies and digital ways of working
The following experience would be beneficial, though not essential (full training provided):
- Previous experience within a customer care or communications environment
- Knowledge or experience of local authority responsive repairs handling
- Previous Council or public sector experience
Why Apply?
£15.00 - £16 per hour
6-month full-time contract
Join a supportive team of over 15 Officers
Structured training and ongoing development
Part of fun and friendly team
Excellent stepping stone for future career progression
This is a fantastic opportunity to gain invaluable customer service experience within a well-established public service environment. If you are customer-focused, adaptable and ready to make a real impact, we would love to hear from you.
Next step to apply for this role:
As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail.
To achieve the upper pay bracket, you must show good experience of working on social housing repair contracts. The advertised rates are based on working PAYE holiday payment rolled up, a rate can be discussed to accrue holiday days but this will mean a slight reduction in the advertised headline rate.
Call Centre Customer Services Operator in Saffron Walden employer: ITS Property Maintenance
Contact Detail:
ITS Property Maintenance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Customer Services Operator in Saffron Walden
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully handled difficult situations. This will demonstrate your ability to manage challenging enquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Customer Services Operator in Saffron Walden
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Services Operator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role is all about communication, be sure to demonstrate your excellent written skills in your application. Keep it clear, concise, and professional – just like you would when responding to a customer enquiry!
Highlight Relevant Experience: If you've got any previous experience in customer service or similar roles, make sure to mention it! Even if it's not directly related, any experience that showcases your ability to handle enquiries and work under pressure will be a plus.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ITS Property Maintenance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and the types of enquiries you'll be handling. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Services Operator, excellent communication is crucial. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've handled challenging situations in the past. Think about times when you resolved customer issues or managed difficult enquiries. Highlight your proactive approach and resilience, as these traits are essential for this role.
✨Embrace Technology
Since the role involves using multiple computer systems and digital platforms, be ready to talk about your experience with technology. If you have any familiarity with online services or social media, mention it! Showing that you're adaptable and willing to learn new tools will set you apart.