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For Companies At a Glance
- Tasks: Be the go-to person for residents during exciting kitchen and bathroom refurbishments.
- Company: Join a supportive team in Epping, Essex, dedicated to enhancing community living.
- Benefits: Enjoy a competitive salary, job security, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: A rewarding role with a focus on community engagement and support.
The predicted salary is between 28500 - 42000 £ per year.
£33,000 - £40,000 per annum, permanent role based in Epping, Essex.
Key Responsibilities
- Act as the primary point of contact for residents during kitchen and bathroom refurbishment works.
- Provide clear communication on programmes, access arrangements and timescales.
- Carry out pre‑works visits, resident briefings and home consultations.
- Support access arrangements for subcontractors and site teams.
- Manage resident queries, concerns and complaints professionally.
- Work with vulnerable residents to ensure needs are identified and supported.
- Liaise closely with the Site Manager.
Resident Liaison Officer employer: ITS Property Maintenance
Contact Detail:
ITS Property Maintenance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Resident Liaison Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for residents, it’s crucial to demonstrate your ability to communicate clearly and effectively during interviews. Role-play with a friend if you can!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled resident queries or complaints in the past. Use specific examples that highlight your ability to manage concerns professionally.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about the role and helps us keep track of your application.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Communication Skills: As a Resident Liaison Officer, clear communication is key. Make sure your application highlights your ability to convey information effectively, whether it's through emails or face-to-face interactions. We want to see how you can keep residents informed and engaged!
Highlight Your Experience with Residents: If you've worked with residents before, especially in a similar role, let us know! Share specific examples of how you've managed queries or concerns, particularly with vulnerable individuals. This will show us you're the right fit for supporting our community.
Be Professional Yet Approachable: We’re looking for someone who can balance professionalism with a friendly approach. In your application, use a tone that reflects this. Show us that you can handle complaints while still being someone residents feel comfortable talking to.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ITS Property Maintenance
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident queries and supporting vulnerable residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully communicated with residents or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of how you handle challenges relevant to the job.
✨Show Empathy and Understanding
As an RLO, you'll be working closely with residents, some of whom may be vulnerable. During the interview, express your understanding of their needs and how you would approach sensitive situations. This will highlight your interpersonal skills and ability to connect with people.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
